Ariel Fortson
Oswego,IL
Summary
Recovery analyst with expertise in payment discrepancy analysis and compliance assurance. Proven track record in optimizing workflows and maintaining accurate records, resulting in enhanced efficiency and precision in recovery operations.
Overview
6
6
years of professional experience
Work History
Low dollar recovery analyst/ recovery assistant
Conduent Payment Integrity Solutions
Salt Lake City, Utah
04.2024 - Current
- Analyzed payment discrepancies to identify potential recovery opportunities.
- Reviewed claims for accuracy and compliance with company policies.
- Maintained detailed records of recovery efforts and communications.
- Collaborated with team members to streamline workflow processes.
- Tracked data problems and analyzed information to find root causes.
- Performed regular backups of critical systems to ensure that data was properly protected from loss or corruption.
- Reviewed and updated customer data in order to improve recovery processes.
- Monitored server performance and responded quickly when issues were detected related to recovery operations.
- Maintained detailed records of all recovery activities.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Recorded information about status of collection efforts.
Retail Store Manager
Journeys Shoe Store
Aurora, Illinois
03.2020 - 03.2024
- Managed daily store operations and ensured compliance with company policies.
- Led and trained team members on customer service best practices and sales techniques.
- Oversaw inventory management, including stock levels and product placement strategies.
- Developed promotional displays to enhance product visibility and attract customers.
- Maintained store cleanliness and organization to create a welcoming shopping environment.
- Ensured high standards of visual merchandising aligned with brand guidelines and promotions.
- Resolved customer inquiries and complaints to maintain satisfaction and loyalty levels.
- Built and maintained strong working relationships with team members.
- Resolved customer complaints in a timely manner to maintain positive relationships with customers.
- Managed daily operations by completing purchasing, inventory control, merchandising and product distribution tasks.
- Monitored store performance metrics, including sales, profitability and customer service ratings.
Education
Cosmetology - Cosmetics
Hair Professionals
Oswego, IL08.2020
High School Diploma -
Oswego High School
Oswego, IL06.2019
Skills
- Claim review process
- Compliance monitoring
- Record keeping
- Workflow optimization
- Inventory management
- Problem solving
- Effective communication
- Attention to detail
- Time management
- Critical thinking
- Continuous improvement
- Word processing
- Problem-solving abilities
- Teamwork and collaboration
- Basic mathematics
- Assertiveness
- Time management abilities
- Quality standards compliance
- Confidentiality maintenance
- Multitasking
Timeline
Low dollar recovery analyst/ recovery assistant
Conduent Payment Integrity Solutions
04.2024 - Current
Retail Store Manager
Journeys Shoe Store
03.2020 - 03.2024
Cosmetology - Cosmetics
Hair Professionals
High School Diploma -
Oswego High School