Lori Towns
Eastman,GA
Summary
Proficient DME Manager known for exceptional customer service and technical troubleshooting abilities. Experienced in managing patient records and collaborating with healthcare professionals to ensure compliance and quality in durable medical equipment services.
Overview
7
7
years of professional experience
Work History
DME Manager
Rhine Drug Company
Rhine, Georgia
01.2020 - Current
- Supported daily DME operations.
- Managed inventory control and supply chain processes to ensure timely availability of DME products.
- Assisted staff training on equipment use and safety protocols.
- Followed healthcare regulations and industry standards.
- Supported daily DME department operations.
- Handled inventory control and supply chain management processes.
- Helped develop and implement operational procedures for efficiency.
- Kept accurate records of equipment rentals and returns.
- Built vendor relationships to secure quality products at competitive prices.
- Maintained patient records, including insurance coverage, billing information, and delivery details.
- Reviewed claims for accuracy prior to submission, minimizing payment delays and ensuring compliance with regulations.
- Worked with department heads across the organization to coordinate efficient delivery schedules for customers requiring durable medical equipment.
- Resolved customer complaints regarding DME products or services in a professional manner.
- Assisted with troubleshooting technical issues related to the use of DME equipment.
- Investigated invoice discrepancies from suppliers tied to durable medical equipment purchases.
- Facilitated communication between physicians' offices and healthcare providers to align patient care plans with appropriate DME solutions.
- Collaborated with healthcare professionals to determine appropriate DME solutions for patient needs.
- Applied quality assurance checks to verify accuracy of orders placed for DME products or services.
Education
GED -
Dodge County High School
Eastman, GASkills
- Inventory control
- Customer service
- Vendor relationship management
- Patient record management
- Claim review process
- Effective communication
- Problem solving
- Technical troubleshooting
- Dependable and responsible
- Decision-making
- Supervision and leadership
- Multitasking Abilities
- Friendly, positive attitude
- Interpersonal communication
- Organization and time management
- Critical thinking
- Teamwork and collaboration
- Analytical and critical thinking
- Excellent communication
Timeline
DME Manager
Rhine Drug Company
01.2020 - Current
GED -
Dodge County High School