ARIEL FREEMAN
Magnolia Smiles Family Dentistry
Perkinston,MS
1
Certification
16
years of professional experience
Detail-oriented healthcare and administrative professional with hands-on experience in medical and dental environments, patient account management, documentation, and sensitive data handling. Proven ability to research records, resolve discrepancies, communicate with patients and stakeholders, and maintain compliance with regulatory and privacy standards. Strong background in claims-adjacent processes including payment collection, electronic records, follow-ups, and coordination across teams. Known for accuracy, organization, and persistence in resolving complex issues efficiently.
Work History
Patient Account Specialist
7 Months- Processed patient billing inquiries, ensuring timely resolution of account discrepancies.
- Managed insurance verification procedures to maximize reimbursement rates and minimize denials.
- Coordinated patient payment plans, enhancing financial accessibility for clients.
- Collaborated with clinical teams to ensure accurate coding and documentation for insurance purposes.
- Expedited claim resolutions by skillfully navigating complex insurance policies, regulations, and guidelines.
- Electronically submitted bills according to compliance guidelines.
- Posted payments and processed refunds.
- Assisted patients in understanding their financial responsibilities by explaining healthcare benefits, coverage limitations, and out-of-pocket costs clearly and concisely.
- Supported a positive patient experience with empathetic communication during financial discussions, addressing concerns with professionalism and understanding.
- Collaborated closely with the Medical Records Department to obtain required documentation for claim submissions or appeals promptly as requested by insurance carriers.
- Enhanced patient satisfaction by efficiently managing billing inquiries and resolving discrepancies.
- Responded to customer concerns and questions on daily basis.
Dental Assistant
2 Years 11 Months- Supported clinical and administrative workflows by maintaining accurate electronic patient records and documentation for treatment and billing purposes.
- Assisted with patient scheduling, follow-ups, and coordination to ensure timely services and minimize delays impacting claims submission.
- Maintained strict compliance with HIPAA and infection control standards while handling sensitive patient information.
- Prepared treatment rooms, sterilized instruments, and supported providers during procedures to improve operational efficiency and patient satisfaction.
- Collaborated with front office staff to support payment collection processes and ensure documentation accuracy.
Deputy Clerk
2 Years 3 Months- Managed high-volume case records, verifying accuracy and completeness of documentation in electronic case management systems.
- Researched records to resolve discrepancies and respond to requests from attorneys, defendants, and the public.
- Processed payments, collections, and financial records with precision, ensuring compliance with established procedures.
- Prepared official documentation, subpoenas, and court dockets while meeting strict deadlines.
- Maintained confidentiality and compliance when handling sensitive legal and personal information.
- Communicated effectively with multiple stakeholders to resolve inquiries and issues efficiently.
Dental Assistant
2 Years 3 Months- Documented patient medical and dental histories accurately to support clinical care and insurance processes.
- Assisted in radiographic procedures and maintained organized records to support diagnostic and billing requirements.
- Coordinated patient care activities, ensuring proper documentation for treatment and follow-up.
- Maintained compliance with healthcare standards and protected patient confidentiality.
Veterinarian Tech
7 Months- Care for and monitor condition of animals recovering from surgery. Maintain controlled drug inventory and related log books.
- Administer anesthesia to animals, under direction of a veterinarian, and monitor animals' responses to anesthetics so that dosages can be adjusted. Restrain animals during exams or procedures. Administer emergency first aid, such as performing emergency resuscitation or other life-saving procedures.
Sales Associate
11 Months- Provide educational coupons, informational brochures, or other incentives to persuade people to attend MGCCC. Sell services being promoted and keep records of sales. Keep areas neat while working and return items to correct locations following demonstrations.
- Demonstrate or explain products, methods, or services to persuade customers to purchase products or use services. Record and report demonstration-related information, such as the number of questions asked by the audience or the number of coupons distributed.
Office Secretary
1 Year 11 Months- Operate telephone switchboard to answer, screen, and forward calls, providing information, taking messages, and scheduling appointments. Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations.
- Schedule appointments and maintain and update appointment calendars. Hear and resolve complaints from customers or the public. File and maintain records.
- Maintained confidentiality while handling sensitive information related to personnel matters or company projects.
- Responded to inquiries from callers seeking information.
- Received incoming mail and evaluated and distributed correspondence requiring priority attention.
- Maintained electronic filing systems and categorized documents.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
Education
Certified in CPR AED
H.S. Diploma
Skills
Medical claims follow-up & resolution
Insurance verification & patient eligibility
Payment posting & collections
Denial research & documentation review
Electronic health records (EHR)
HIPAA & confidentiality compliance
Data entry & records management
Case processing & documentation
Patient & provider communication
Appeals support & discrepancy resolution
Scheduling & coordination
Attention to detail & accuracy
Patient care
Medical billing expertise
Patient account management
Insurance verification
Customer service support
Certification
Radiology Permit
Timeline
Patient Account Specialist
Upstream Rehabilitation
02.2026 - CurrentRead More
Dental Assistant
Magnolia Smiles Family Dentistry
10.2023 - CurrentRead More
Deputy Clerk
Stone County Circuit Clerk's Office
11.2019 - 02.2022Read More
Dental Assistant
South Mississippi Smiles
08.2017 - 11.2019Read More
Veterinarian Tech
Animal Care Clinic
07.2016 - 02.2017Read More
Sales Associate
MGCCC
02.2013 - 01.2014Read More
Office Secretary
Mississippi Coastal Plains RC&D
07.2010 - 06.2012Read More
Stone High School
H.S. Diploma
Read More
American Heart Association
Certified in CPR AED
Read More
Mississippi Gulf Coast Community College
Read More