Ariel Gabriel
Houston,TX
Summary
Licensed insurance professional with proven expertise in policy sales, client relationship management, and risk assessment. Skillful in navigating complex insurance products and regulations, ensuring clients receive optimal coverage. Strong focus on team collaboration, adaptability, and achieving measurable results in dynamic environments. Recognized for excellent communication, analytical thinking, and problem-solving abilities.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Licensed Insurance Agent
Bloom Health
04.2022 - Current
- Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
- Calculated quotes and educated potential clients on insurance options.
- Answered inbound calls from existing and future policyholders to answer inquiries and discuss insurance options.
- Performed needs analysis to obtain information required to make appropriate health insurance product recommendations.
- Educated prospective clients on the benefits of various health insurance options, effectively matching them with suitable plans that met their unique needs.
Customer Service Representative
Verizon
03.2019 - 02.2022
- Responded to customer requests for products, services, and company information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Eligibility Specialist
Dallas Community Council
08.2017 - 03.2019
- Performed careful reviews of applicant data to ascertain compliance with eligibility criteria for economic assistance
- Entered client information and files into databases for further review and tracking
- Explained reasons behind application denials and recommended further action
- Conversed with people from different cultures daily, providing high level of respect and patience with each interaction
- Responded to 20+ client inquiries and concerns daily.
- Explained eligibility details and affordability options to patients with kindness and respect.
Education
Houston Community College
Houston, TX03-2026
High School Diploma -
New Beginners Prep
11.2016
Skills
- Insurance sales expertise
- Client account management
- Data entry
- Problem resolution
- Relationship building
- Call center experience
- Computer proficiency
- Microsoft Excel
- Payment processing
- Complaint resolution
Certification
- Life and Health Insurance License - TX Department of Insurance.
Timeline
Licensed Insurance Agent
Bloom Health
04.2022 - Current
Customer Service Representative
Verizon
03.2019 - 02.2022
Eligibility Specialist
Dallas Community Council
08.2017 - 03.2019
Houston Community College
High School Diploma -
New Beginners Prep
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