Ariel Gress
Tampa,Florida
Overview
17
17
years of professional experience
Work History
Restaurant Manager
Winghouse Bar & Grill
Tampa, FL
08.2024 - Current
- Supervised staff performance, providing training and support as needed.
- Developed and implemented staff schedules to optimize coverage during peak hours.
- Enhanced customer service by resolving guest complaints and ensuring satisfaction.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Worked in close collaboration with team members to ensure customers received high-quality service.
Bartender
Saltgrass Steak House
Biloxi, MS
05.2023 - 08.2024
- Provided prompt and efficient service to enhance customer satisfaction.
- Ensured safety and well-being of bar patrons through vigilance and adherence to regulations.
- Opened and closed bar following management guidelines to maintain operational standards.
- Work well under pressure in a fast-paced environment with lots of distractions and interruptions.
Office Manager
Green Solution LPC
Tampa, FL
08.2020 - 01.2024
- Processed incoming payments and prepared vendor invoices.
- Communicated with patients and answered their questions, requests for appointments, and billing concerns.
- Created and implemented office management procedures that improved training efficiency, team productivity, and accuracy.
- Increased customer satisfaction by using superior conflict resolution and problem-solving abilities.
Bartender
WingHouse Bar & Grill
Tampa, FL
10.2009 - 03.2022
- Received over [Number] beverage orders from wait staff every night and delivered them to guests while keeping track of bar orders.
- Monitored bar patron behavior and proactively addressed issues to ensure a safe and enjoyable environment.
- Processed to-go orders and promptly addressed customer calls to enhance overall guest satisfaction.
- Managed opening and closing procedures of bar to align with management guidelines and maintain operational standards.
- Work well under pressure in a fast-paced environment with lots of distractions and interruptions.
- Interact with a wide range of people from all over the world on a daily basis.
- Adhere to all safety and sanitation policies when handling food and beverages.
Education
High School -
Lennard High School
Ruskin, FL01-2010
Skills
- Data entry
- Scheduling
- Office administration
- Staff training
- Customer satisfaction
- Conflict resolution
- Inventory management
- Customer service
- Staff scheduling
Timeline
Restaurant Manager
Winghouse Bar & Grill
08.2024 - Current
Bartender
Saltgrass Steak House
05.2023 - 08.2024
Office Manager
Green Solution LPC
08.2020 - 01.2024
Bartender
WingHouse Bar & Grill
10.2009 - 03.2022
High School -
Lennard High School