Ariel Hall
Prince William Dance Academy
Nokesville,VA
6
years of professional experience
Customer-focused professional with strong communication and relationship-building skills, dedicated to creating a welcoming, supportive, and comfortable experience for every individual. Experienced in phone etiquette, scheduling, and educating clients with patience and empathy, helping them feel relaxed, confident, and well cared for. Demonstrated leadership through staff management and independent program oversight, with excellent organizational and problem-solving abilities. Currently pursuing EKG certification to expand clinical knowledge and provide compassionate, patient-centered care.
Work History
Front Desk Manager/Keyholder
7 Months- -Managed daily front desk and administrative operations, acting as primary point of contact for phone calls, clients, and inquiries
- -Manage daily front desk and administrative operations, serving as the primary point of contact for phone calls, clients, and inquiries
- -Oversee cleanliness and organization of the workspace to ensure a professional, welcoming environment
- -Oversaw cleanliness and organization of workspace, fostering a professional, welcoming environment
- -Managed company social media accounts, creating content, scheduling posts, and engaging with audience
- -Manage company social media accounts, including content creation, scheduling, and audience engagement
Shift Lead
11 Months- - Led and supported team members during shifts, ensuring smooth daily operations and enhancing overall service quality.
- - Deliver exceptional customer service and maintain a welcoming, professional environment.
- - Handle customer concerns and complaints calmly, resolving issues promptly and effectively.
- - Trained and onboarded new employees, reinforcing service standards and café procedures to facilitate faster integration.
- - Assigned tasks to team members during busy shifts to enhance productivity. and manage workflow to maintain productivity during peak hours.
- - Ensure cleanliness, organization, and compliance with company and food safety standards.
Professional Ballroom Dance Instructor
8 Months- - Taught private and group ballroom dance lessons, creating engaging and personalized lesson plans.
- - Managed front desk operations, streamlining scheduling, client check-ins, and payment processing to enhance client experience.
- - Followed up with prospective clients and leads using professional phone and email communication.
- - Cultivated a lively, welcoming environment to prioritize client comfort and satisfaction, fostering long-term client relationships.
- - Coordinated lesson schedules and instructor availability to ensure smooth daily operations.
- - Supported studio marketing efforts through social media management and client engagement, increasing visibility and attracting new clients.
Studio co-owner/Manager
3 Years 4 Months- - Managed all client-facing operations, serving as the primary point of contact for students and families.
- - Managed professional communication, coordinating emails, reminders, scheduling updates, and addressing customer inquiries to enhance client satisfaction.
- - Planned and coordinated studio events, recitals, and special programs from start to finish.
- - Supervised and scheduled staff, providing support to maintain smooth daily operations and uphold service standards.
- - Directed advertising and marketing efforts, implementing promotions and client outreach campaigns to increase studio visibility and engagement.
- - Maintained organized systems for enrollment, payments, and internal studio communication.
Education
Associate of Science - Photography
Skills
Administrative skills
Customer service
Dispute resolution
Guest relations
Office management
Problem-solving skills
Conflict management
Rapport and relationship building
Timeline
Front Desk Manager/Keyholder
Prince William Dance Academy
01.2026 - CurrentRead More
Shift Lead
Paris Baguette
02.2025 - 01.2026Read More
Professional Ballroom Dance Instructor
Fred Astaire Dance
06.2024 - 02.2025Read More
Studio co-owner/Manager
Generation Thrive Dance
02.2021 - 06.2024Read More
Southern New Hampshire University
Associate of Science from Photography
Read More