Ariel Horn
Pflugerville,TX
Summary
Dedicated and results-driven customer service professional with over 10 years of experience in healthcare, logistics, sales, and customer retention. Adept at resolving complex issues, fostering positive relationships, and delivering exceptional support through various communication channels. Strong problem-solving skills, attention to detail, and proven ability to thrive in fast-paced environments.
Overview
9
9
years of professional experience
Work History
Patient Service Specialist II
Baylor Scott & White Health
12.2023 - Current
- Verify insurance coverage, obtain prior authorizations, and manage benefits.
- Schedule and confirm appointments for five providers, ensuring seamless patient care.
- Review and process internal and external referrals for Neuropsychology services.
- Answer multi-line calls and scan medical records and consent forms into EMR systems.
Logistics Specialist
Dell Technologies
05.2023 - 11.2023
- Processed and coordinated customer orders to ensure accurate and timely deliveries.
- Utilized logistics software to track shipments, generate reports, and analyze data.
- Prepared and maintained critical shipping documentation, including invoices and bills of lading.
Retention Agent
Charter Communications INC
01.2020 - 05.2023
- Retained customers by providing tailored solutions and negotiating resolutions.
- Addressed services concerns and resolved issues via phone, email, and chat channels.
- Followed up to ensure customer satisfaction and build long-term loyalty.
Production Lead
Erin Condren
11.2016 - 01.2020
- Oversaw production operations, addressing issues to maintain workflow efficiency.
- Conducted quality inspections to ensure products met company standards.
- Managed production staff, providing guidance and support to achieve targets.
Education
General Studies -
Austin Comm College
01.2019
Criminal Justice - undefined
Blinn Jr College
01.2011
High School Diploma - undefined
Pflugerville High School
01.2010
Skills
- Customer Relationship Management
- Problem-Solving & Conflict Resolution
- Multi-Channel Communication
- Scheduling & Coordination
- Insurance Verification & Refferals
(Phone, Chat, Email)
- Logistics Operations & Documentation
- Leadership & Team Management
- Data Entry & Reporting
- Microsoft Office Suite
- Epic
Timeline
Patient Service Specialist II
Baylor Scott & White Health
12.2023 - Current
Logistics Specialist
Dell Technologies
05.2023 - 11.2023
Retention Agent
Charter Communications INC
01.2020 - 05.2023
Production Lead
Erin Condren
11.2016 - 01.2020
Criminal Justice - undefined
Blinn Jr College
High School Diploma - undefined
Pflugerville High School
General Studies -
Austin Comm College
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