ARIEL JIHA
Miami
Summary
Dynamic and results-driven Community Association Manager with 14 years of progressive experience leading high-performing teams and overseeing all facets of property operations. Known for building strong partnerships with Boards, residents, and cross-functional teams to drive strategic goals, enhance community living, and ensure contract compliance. Adept at navigating complex challenges, managing large-scale construction projects, and elevating service standards. Licensed CAM in Florida with a deep understanding of state statutes, exceptional leadership skills, and a commitment to delivering operational excellence with integrity and professionalism.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Community Association Manager
PMI Sunshine State
01.2022 - Current
- Playing a fundamental role in all functions including working closely with the Association's Board of Directors and Developers to manage property oversight, project management, bid solicitation, and requests.
- Ensured full compliance with contractual obligations as the company's primary coordinator.
- Developed specifications and evaluated service needs and performance for maintenance and management.
- Created management reports, providing updates on administrative items, financial overview, and property condition, leading to informed decision-making.
- Collection of Assessments and enforcement of governing documents.
- Scheduled board meetings and mailed notices in compliance with Florida Statutes, ensuring legal and operational adherence.
- Enhanced communication between homeowners and board members through regular meetings and detailed reports.
- Managed budgets for multiple communities, ensuring financial stability and proper allocation of funds.
- Planned special events such as lotteries, dedications and project tours.
- Monitored and tracked payments and expenses, providing timely and accurate financial reports.
Property Manager
Prime Vestors Inc
01.2019 - 01.2022
- Property Manager, Licensed Real Estate Agent at Prime Vestors Inc. showcasing extensive knowledge of principles of property management, real estate, and applicable federal, state, and local laws and regulations
- Resolved 500+ client complaints yearly, increasing customer satisfaction by 25% by identifying and addressing root causes.
- Served as chief contact for 100+ tenants and vendors, significantly improving response times and satisfaction levels.
- Managed administrative functions for 30+ properties including opening/closing files and rent collections, ensuring 100% compliance.
- Conducted property inspections annually, resulting in a 30% reduction in repair costs by recommending preemptive actions.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
- Managed multiple properties simultaneously, coordinating efficient allocation of resources and streamlining communication channels to maintain high levels of operational excellence.
- Developed comprehensive preventative maintenance programs to prolong the lifespan of building systems and reduce costly emergency repairs.
- Coordinated with legal counsel to resolve tenant disputes.
Regional Manager
Phoenix Manufacturing
01.2014 - 01.2020
- Managing Member at Phoenix Manufacturing. Expertly spearheading the management of 150+ team members overseas while handling day-to-day operations, administering payroll, and audits.
- Established an effective management team and trusted board members to turn around a failing company resulting in leading unmotivated and unfulfilled employees to find passion again and consistently exceed goals.
- Projected a friendly, competent, and professional image of the company while providing service to customers and participating in the hiring of employees.
- Led the development and execution of short and long-term financial budgets and operational goals for all departments, with a strong ability to drive the top line and a keen eye for cost control, productivity, and profitability.
- Implemented governance process to focus on the alignment of projects, programs, and portfolios to organizational vision, mission, and strategy.
Education
Associate of Arts - Hospitality Management
Le Cordon Bleu
01.2010
Skills
- Critical Thinking
- CRM
- Decision Making
- Microsoft Office
- Windows
- Business Development
- Budgeting/ Financial Reporting
- Lead Generation Tool / Technology
Languages
French Native
English Native
Creole Native
Strengths
- Customer Service
- Skilled at building strong partnerships and providing quality service to customers.
- Project Oversight
- Adept at ensuring full compliance with contractual obligations and driving property success.
- Community Association Management Real Estate Associate
Certification
- Licensed CAM
- Licensed CMCA
- Licensed Real Estate Sales Associate
- Licensed Florida Notary
Timeline
Community Association Manager
PMI Sunshine State
01.2022 - Current
Property Manager
Prime Vestors Inc
01.2019 - 01.2022
Regional Manager
Phoenix Manufacturing
01.2014 - 01.2020
Associate of Arts - Hospitality Management
Le Cordon Bleu
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