Ariel Johnson
Orange Park,FL
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
14
14
years of professional experience
Work History
Customer Service Representative
J1 Trucking
08.2016 - 06.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Responded to customer requests for products, services, and company information.
Customer Service Representative
Green Cove Liquor
04.2015 - 08.2016
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Baker
Golden Corral Buffet And Grill
01.2011 - 04.2015
- Produced consistently high-quality baked goods for customers.
- Operated and maintained bakery equipment, including ovens and mixers.
- Complied with health and safety codes to protect staff and customers.
- Collaborated with team members to complete tasks and maintain smooth running of bakery.
Crew Member
Hardees Fast Food
05.2008 - 01.2011
- Worked front counter, drive-thru and other areas.
- Worked well with teammates and accepted coaching from management team.
- Took orders, prepared meals, and collected payments.
- Collaborated with team members to complete orders.
Skills
- Data Entry
- Paperwork Processing
- Customer Engagement
- Product Knowledge
- Multitasking
- Critical Thinking
- Payment Processing
- Returns Processing
- Cash Handling
Timeline
Customer Service Representative
J1 Trucking
08.2016 - 06.2022
Customer Service Representative
Green Cove Liquor
04.2015 - 08.2016
Baker
Golden Corral Buffet And Grill
01.2011 - 04.2015
Crew Member
Hardees Fast Food
05.2008 - 01.2011