Ariel Jones
Katy,TX
Summary
Accomplished Patient Care Advocate and Lead Certified Pharmacy Technician with a proven track record at Cigna and Kroger's Pharmacy. Excelled in delivering superior customer service and mentoring teams, showcasing expertise in HIPAA compliance and creative problem-solving. Demonstrated exceptional ability to enhance customer satisfaction and streamline pharmacy operations, ensuring compliance and high-quality service.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Patient Care Advocate
Cigna
10.2023 - Current
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of services and creating welcoming, positive experiences.
- Responded proactively and positively to rapid change.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
Lead Certified Pharmacy Technician
Kroger's Pharmacy
04.2020 - 10.2023
- Reviewed and verified customer information and insurance provider information.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Supervised 3 pharmacy technicians and coordinated day-to-day assignments.
- Trained pharmacy interns and newly hired pharmacy technicians.
- Maintained company compliance with local, state, and federal laws, in addition to established organizational standards.
Lead Floral Designer
Kroger
08.2018 - 04.2020
- Consulted with clientele to discuss special occasion floral designs for weddings, funerals, and other events.
- Prepared potted plants and bouquets based on customer requirements.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Managed time efficiently in order to complete all tasks within deadlines.
Education
High School Diploma -
Katy High School
Katy, TX03-2016
Skills
- Coaching and mentoring
- Goal oriented
- Performance management
- Complaint resolution
- Creative problem solving
- Data entry
- Customer service
- Staff training and development
- Empathetic when needed
- HIPAA compliance
Certification
- Licensed Pharmacy Technician - State Boards of Pharmacy.
Timeline
Patient Care Advocate
Cigna
10.2023 - Current
Lead Certified Pharmacy Technician
Kroger's Pharmacy
04.2020 - 10.2023
Lead Floral Designer
Kroger
08.2018 - 04.2020
- Licensed Pharmacy Technician - State Boards of Pharmacy.
High School Diploma -
Katy High School
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