DeAndrae Miller
Arlington
Summary
Professional in patient care with solid experience in advocacy and support services. Consistently delivers impactful results through strong team collaboration and adaptability to changing needs. Skilled in patient communication, conflict resolution, and navigating healthcare systems. Known for reliability, empathy, and strong focus on achieving positive outcomes.
Overview
6
6
years of professional experience
Work History
Patient Care Advocate
Cigna
10.2024 - Current
- Assisted patients in navigating healthcare systems and accessing necessary services.
- Provided support in coordinating patient appointments and follow-up care.
- Educated patients on health insurance options and benefits coverage.
- Maintained accurate patient records and documentation for compliance purposes.
Technical Support Representative
Kelly Services
01.2023 - 10.2024
- Handled escalated tech support issues with diplomacy and professionalism, often resolving conflicts or misunderstandings between users and the IT department.
- Addressed IT issues by coordinating with tech support, minimizing downtime and maintaining operational efficiency.
- Streamlined internal processes for increased efficiency and better resource allocation within the tech support team.
- Implemented a structured ticketing system for incoming tech support requests, expediting response times and increasing productivity levels within the IT department.
Certified Nurse Aide
Trucare
10.2019 - 01.2024
- Assisted patients with daily living activities, ensuring comfort and dignity.
- Monitored vital signs and reported changes to nursing staff promptly.
- Maintained cleanliness and organization of patient care areas for safety.
- Collaborated with healthcare team to develop individualized care plans.
- Trained new aides on protocols, enhancing team efficiency and patient care standards.
Education
High School Diploma -
Palestine High School
Palestine, TXSkills
- Patient advocacy
- Healthcare navigation
- Appointment coordination
- Insurance education
- Technical support
- Conflict resolution
- Record management
- Training and mentoring
- Customer service enhancement
Timeline
Patient Care Advocate
Cigna
10.2024 - Current
Technical Support Representative
Kelly Services
01.2023 - 10.2024
Certified Nurse Aide
Trucare
10.2019 - 01.2024
High School Diploma -
Palestine High School