Ariel Kennedy
Moss Point,MS
Summary
Dedicated Customer Service Representative skilled in anticipating needs and resolving issues promptly. Maintains composure in high-pressure environments while managing multiple priorities. Committed to collaborating with team members to achieve goals and enhance customer satisfaction.
Overview
15
15
years of professional experience
3
3
years of post-secondary education
Work History
Rural Mail Carrier
United States Postal Service
Moss Point, Mississippi
2023.03 - Current
- Loads packages in delivery sequence in vehicle.
- Delivers packages to customers along a prescribed route.
- Communicated with customers regarding postal services and inquiries.
Waitress/Cashier
Rocky Creek Catfish Cottage
Lucedale, Mississippi
2013.06 - 2023.06
- Cultivated warm relationships with regular customers.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Served food and beverages promptly with focused attention to customer needs.
- Provided exceptional customer service in a busy dining environment.
Cashier/ Customer Service
Cracker Barrel Old Country Store
2012.05 - 2015.06
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Processed customer orders and accurately handled payment transactions.
- Provided friendly and attentive customer service at all times.
Environmental Service Aide
Singing River Health System
2011.07 - 2013.05
- Engaged with hospital staff, patients, and families to enhance customer service experience.
- Restocked supplies in restrooms, exam rooms, and waiting areas to maintain hygiene and convenience.
- Documented and communicated facility and building repair needs to ensure timely maintenance.
Education
High School Diploma -
East Central High School
Hurley, MS 2002.08 - 2006.01
Skills
- Customer Service
- Cash Handling
- Package handling
- Attention To Detail
- Ability To Work Under Pressure
- Building Customer Loyalty
- Excellent Memorization
- Memory retention
- Microsoft Word (Level 1)
- Team Player
- Leadership
- Communication Skills
Timeline
Rural Mail Carrier
United States Postal Service
2023.03 - Current
Waitress/Cashier
Rocky Creek Catfish Cottage
2013.06 - 2023.06
Cashier/ Customer Service
Cracker Barrel Old Country Store
2012.05 - 2015.06
Environmental Service Aide
Singing River Health System
2011.07 - 2013.05
High School Diploma -
East Central High School
2002.08 - 2006.01