A’riel Lampkin

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• Greeted customers and answered any questions they had about the store's products and services.
• Answered customer questions and provided store information.
• Delivered a high level of customer service to patrons using active listening and engagement skills.
• Assisted customers over the phone regarding store operations, product information and order placement.
• Answered phone questions about sizing, pricing, and availability
• Packaged customer orders for pickup and delivery
• Worked closely with front-end staff to assist customers.
• Completed daily recovery tasks to uphold store organization and facilitate smooth operations.

Over the past three years in this position, I have developed strong communication and customer service skills through daily interaction with customers. I assist customers in finding products that best meet their needs while providing a welcoming and positive shopping experience. Throughout my time with the company, I have also developed strong leadership and management skills. I have been trusted with responsibilities including overseeing the store, opening and closing the location, maintaining store organization, and ensuring daily operations run smoothly.

• Operated the cash register and processed customer transactions accurately and efficiently.
• Provided friendly and professional customer service by assisting customers with purchases and answering questions, enhancing overall shopping experience.
• Processed returns and exchanges while following company policies and procedures.
• Organized and restocked inventory to maintain proper merchandise display and accessibility, contributing to a positive shopping environment.
• Performed daily store cleaning and maintenance to help maintain a welcoming and professional shopping environment.
• Assisted with opening and closing procedures, including preparing the store for business and securing the store at the end of the day.
• Collaborated with team members to complete daily tasks, ensuring smooth store operations and timely execution of responsibilities.
• Took on additional responsibilities over time, including helping oversee store operations and ensuring daily tasks were completed properly.
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