Ariel Martinez
Laguna Vista,Texas
Summary
Certified, entry-level Emergency Medical Technician with educational background. Proficient at learning processes associated with assessing emergencies and delivering exceptional problem-solving and decision-making processes. Experience in Human Resources including hiring and terminating, disciplining employees and helping department managers improve employee performance. Worked with labor unions to negotiate compensation packages for workers. Organized new hire training initiatives as well as ongoing training to adhere to workplace safety standards.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Volunteer EMT-Firefighter
Laguna Vista Fire Department
04.2024 - Current
- Maintained close monitoring of the 9-1-1 app for any current fires or medical emergencies
- Communicate with patients and families on-site to obtain medical histories and identify appropriate treatments based on symptoms
- Administer emergency treatment to patients in life-threatening medical situations, conduct on-scene patient assessments to evaluate injuries and vital signs, and communicate with families and patients to identify treatments based on medical history
- Perform on-site patient assessments, administer cardiopulmonary resuscitation (CPR) and post-resuscitation care.
Sales Assistant /Coffee Barista
La Copa Inn
02.2024 - 10.2024
- Help onboard and train new hires
- Established rapport with customers using active listening and interpersonal skills.
- Listened to customer needs and desires to identify and recommend optimal products.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Worked to meet or exceed special targets for specific product promotions.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Greet customers and recommend drink options based on their stated preferences and dietary needs
- Prepared complex coffee orders in a fast-paced environment
- Monitored and documented inventory, placing replenishment orders to ensure availability.
- Accomplished multiple tasks within established timeframes.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Developed detailed plans based on broad guidance and direction.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Human Resources
Target Hospitality
01.2020 - 10.2023
- Provide leadership to improve and implement processes for a variety of HR matters such as compensation, recruitment, onboarding, employee development, employee relations, benefits, etc
- Ensuring that HR programs and initiatives are effective, efficient, and aligned with VP of HR and overall business objectives
- Developed and executed recruitment strategies to attract a diverse pool of qualified applicants
- Conducted phone screens, interviews, reference checks, background investigations and other hiring processes
- Created job postings and managed external recruitment sources such as job boards, social media sites and professional associations
- Drafted offer letters for new hires in accordance with company policies
- Provided guidance to hiring managers on selection criteria, interviewing techniques and legal compliance issues related to employee recruitment
- Oversee all HR functions for 500+ staff, lead the response to labor and compensation issues, conduct recruitment initiatives, and manage employee onboarding
- Served as the point of contact for HR matters, and identified solutions to employee conflicts and benefits issues.
Store Manager
Sport Clips
01.2018 - 01.2020
- Conducted daily store operations, including opening and closing procedures and cash handling
- Developed strategies to maximize sales and profitability
- Established customer service standards and monitored staff compliance
- Organized promotional events to increase product awareness
- Provided administrative support to the executive team, including scheduling meetings and managing calendars
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff
- Managed incoming calls while providing information or transferring callers to appropriate personnel
- Reviewed timesheets for accuracy and completeness prior to processing payroll
- Assisted with auditing processes related to payroll
- Coordinated and hosted community events.
Administrative Assistant
HEB Grocery Store
06.2012 - 12.2017
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained inventory of office supplies and placed orders.
- Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
- Managed filing system, entered data and completed other clerical tasks.
- Surpassed team goals by partnering with colleagues to implement best practices and protocols.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
- Established administrative work procedures to track staff's daily tasks.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed payroll data entry and processing for all employees to comply with predetermined company guidelines.
- Calculated payroll deductions by accurately Oracle and processed payroll to meet preset requirements.
- Verified and submitted timekeeping information for accurate and efficient payroll processing.
- Coordinated schedules and timelines for events.
- Developed detailed event reports, documenting all aspects of each event.
- Created detailed timelines and budgets for events to meet all deadlines.
- Negotiated contracts with venues, vendors and suppliers to obtain best rates and services.
- Oversaw event registration process by collecting and tracking attendee information.
- Evaluated existing plans, processes and events planning services to identify opportunities for improvement.
- Produced concept plans for high-profile corporate meetings and events.
Education
Associate of Applied Science - Paramedic Program
Texas State Technical College - Harlingen
Harlingen, TX12-2025
Bachelor's in Criminal Justice -
University Of Phoenix
10-2025
EMT - Basic - undefined
RGV College
Pharr, Texas07.2024
High School Diploma - undefined
Port Isabel High School
Port Isabel, Texas06.2013
Skills
- Bilingual
- CPR/First Aid - Patient Assessment
- HR recordkeeping
- Hiring and Retention Strategies
- Staffing and recruitment
- Work Complaint Handling
- Employee Relations
- Policies Implementation
- Benefits oversight
- Payroll Administration
- Employment Record Verification
- Employment and labor laws
- Human Resource Management
Certification
NREMT, RGV College, 07/01/24
References
- Margarita Salazar, Vice President of Human Resources, (956)-543-2045, msalazar@targethospitality.com
- Loraine Whited, Director of Human Resources, (832)-381-7749, lwhited@targethospitality.com
Timeline
Volunteer EMT-Firefighter
Laguna Vista Fire Department
04.2024 - Current
Sales Assistant /Coffee Barista
La Copa Inn
02.2024 - 10.2024
Human Resources
Target Hospitality
01.2020 - 10.2023
Store Manager
Sport Clips
01.2018 - 01.2020
Administrative Assistant
HEB Grocery Store
06.2012 - 12.2017
EMT - Basic - undefined
RGV College
High School Diploma - undefined
Port Isabel High School
NREMT, RGV College, 07/01/24
Associate of Applied Science - Paramedic Program
Texas State Technical College - Harlingen
Bachelor's in Criminal Justice -
University Of Phoenix
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