Ariel McDougle
Riverdale,GA
Summary
Strategic Customer Service Sales Representative committed to driving consistent customer and revenue growth with strong networking and prospecting skills. Skillful in converting leads into customers, keeping accounts serviced and maintaining competitive sales numbers. Excellent relationship-building, communication and multitasking abilities.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Assistant Manager
CEC Entertainment
Jonesboro, GA
10.2024 - Current
- Managed and trained cashiers on proper cash handling procedures.
- Monitored inventory levels to ensure adequate supplies were available for daily operations.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Managed customer service inquiries and complaints in a timely manner.
- Collaborated with management on developing strategic plans for achieving business goals.
Shift Lead
Wingstop
Norcross, GA
03.2024 - 10.2024
- Delicate tasks to fellow team members
- Manage inventory, funds, and log the information in the computer
- Oversee all orders before handed to the customer
Customer Service Sales Representative
Gowireless
Remote
03.2021 - 01.2022
- Responding to emails and chats about their account and current promotions
- Adding features to their current phone service
- Selling and upgrading customers phone service
- Answered customer questions about products and services and recommended appropriate solutions.
- Generated quotes and documented customer communications.
- Answered questions and informed customers of current sales and promotions.
Business Banking
PNC Bank
Kalamazoo, MI
05.2019 - 08.2020
- Monitored small business accounts to determine current product effectiveness.
- Reviewed transactions for business customers to check accuracy and integrity.
- Implemented processes and protocols to validate and monitor risk assessments.
- Resolved business customer problems and offered technical expertise to answer questions and concerns.
- Resolved customer inquiries to achieve high standard of service.
CSR Inbound Sales (MLO)
PNC Bank
Kalamazoo, MI
07.2017 - 05.2019
- Provided expert financial advice on mortgage and personal loans.
- Collected customer feedback and recommended procedural or product changes to enhance future service delivery.
- Adhered to strict guidelines regarding financial and customer data to avoid breaches and information misuse.
- Offered every customer exceptional service levels by remaining friendly and professional during every transaction.
- Consistently achieved monthly sales and quality goals
Education
Trade School - Nail Technician
Georgia Career Institute
Conyers, GA02.2022
High School Diploma -
Crosman Alternative High School
Detroit, MI06.2004
Skills
- Decision-making ability
- Seasoned in conflict resolution
- Excellent multi-tasker and problem-solving
- Active listening skills
- Inbound and Outbound Calling
Certification
Previous NMLS licensed
Timeline
Assistant Manager
CEC Entertainment
10.2024 - Current
Shift Lead
Wingstop
03.2024 - 10.2024
Customer Service Sales Representative
Gowireless
03.2021 - 01.2022
Business Banking
PNC Bank
05.2019 - 08.2020
CSR Inbound Sales (MLO)
PNC Bank
07.2017 - 05.2019
Trade School - Nail Technician
Georgia Career Institute
High School Diploma -
Crosman Alternative High School