Dependable professional skilled in customer service and team building. Committed to maintaining high standards of professionalism while enhancing overall operational efficiency and customer satisfaction.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
DMV
Noroflk, VA
07.2025 - 10.2025
Provided exceptional customer service to ensure customer satisfaction.
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Responded to customer inquiries with accurate information about products and services, fostering trust and satisfaction.
Assisted customers with inquiries regarding vehicle registration and licensing.
Processed applications for driver's licenses and identification cards.
Guided diverse customers through DMV procedures and requirements to ensure compliance and understanding.
Partnered with team members to streamline service processes, enhancing overall customer experience.
Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Assistant Manager
Little Ceasars Pizza
Virginia beach, va
01.2024 - 07.2025
Coordinated daily restaurant operations and optimized staff schedules to ensure smooth service.
Assisted in managing daily restaurant operations and staff scheduling.
Trained new employees on food preparation and customer service standards to enhance team readiness.
Trained new employees on company policies and customer service standards.
Education
Associate of Business Administration - Business Essistals
DeVry University
Hampton, VA
10-2025
Certificate - Medical Assistant
Everest College
Chesapeake, VA
03-2016
GED -
Granby High
Norfolk, VA
04-2013
Skills
Customer service
Team building
Employee training
Operations management
Problem solving
Medical terminology
Call center operations
Punctuality and reliability
Positive and professional
Timeline
Customer Service Representative
DMV
07.2025 - 10.2025
Assistant Manager
Little Ceasars Pizza
01.2024 - 07.2025
Associate of Business Administration - Business Essistals