Ariel Mojica
Rockford
Summary
Experienced administrative and customer service professional with expertise in court services, office administration, and healthcare support. Skilled in records management, data entry, and appointment scheduling. Bilingual in English and Spanish, bringing strong organizational and teamwork capabilities to enhance operational efficiency.
Overview
8
8
years of professional experience
3
3
years of post-secondary education
Work History
Juvenile Probation Secretary
Winnebago Court Services
06.2024 - Current
- • Manage front desk operations, including client check-in procedures and multi-line phone communications.
• Direct inquiries to appropriate departments, probation officers, and court personnel.
• Maintain accurate and confidential client records in accordance with departmental policies.
• Perform data entry and reporting for adult and juvenile drug testing programs.
• Process and ship transfer packets and daily testing samples for out-of-county clients.
• Enter court documentation and scan records into digital case management systems.
• Schedule appointments and court appearances while ensuring accurate automated client notifications.
• Communicate with schools regarding probation-related matters and educational updates.
• Coordinate communication between probation officers, treatment providers, and program administrators.
• Maintain vehicle fleet records, including mileage tracking, service schedules, and maintenance documentation.
• Build positive relationships with clients and colleagues through professional communication, patience, and problem-solving skills.
Visual Merchandiser
J.Crew Factory
06.2023 - 06.2024
- Created and maintained visual displays, floor sets, and seasonal presentations.
- Assisted customers with styling recommendations and supported sales goals.
- Processed returns, fulfilled orders, and maintained store organization.
Assembler / Line Worker
Regal Rexnord Corporation
03.2023 - 11.2023
- Assembled custom industrial actuators using blueprints and technical specifications.
- Performed wiring, testing, quality inspections, and safety compliance checks.
Teller
Midland States Bank
12.2022 - 03.2023
- Processed deposits, withdrawals, and account transactions.
- Educated customers on banking services and digital tools.
Visual Merchandiser
H&M
09.2021 - 10.2022
- Trained new employees and supported department operations.
- Led merchandising projects, floor planning, and customer service initiatives.
Sales Associate
H&M
10.2019 - 09.2021
- Assisted customers, processed transactions, and maintained store standards.
Sales Associate
rue21
09.2018 - 10.2019
- Provided customer service, supported cashiers, recovered inventory, and processed shipments.
Education
Certified EKG Technician -
Rock Valley College
Rockford, IL 01.2025 - 05.2025
High School Diploma -
Rockford East High School
Rockford, USA 08.2016 - 05.2019
Skills
- ADMINISTRATIVE SUPPORT
- RECORDS MANAGEMENT
- DATA ENTRY
- HIPAA COMPLIANCE
- DOCUMENTATION REVIEW
- APPOINTMENT SCHEDULING
- MICROSOFT OFFICE
- GOOGLE WORKSPACE
- CUSTOMER SERVICE
- BILINGUAL (ENGLISH/SPANISH)
- TIME MANAGEMENT
- TEAM LEADERSHIP
- COMMUNICATION
Languages
- English, Fluent
- Spanish, Fluent
Timeline
Certified EKG Technician -
Rock Valley College
01.2025 - 05.2025
Juvenile Probation Secretary
Winnebago Court Services
06.2024 - Current
Visual Merchandiser
J.Crew Factory
06.2023 - 06.2024
Assembler / Line Worker
Regal Rexnord Corporation
03.2023 - 11.2023
Teller
Midland States Bank
12.2022 - 03.2023
Visual Merchandiser
H&M
09.2021 - 10.2022
Sales Associate
H&M
10.2019 - 09.2021
Sales Associate
rue21
09.2018 - 10.2019
High School Diploma -
Rockford East High School
08.2016 - 05.2019