Ambitious, career-focused Server Hardware and IT professional with over two years of experience, anxious to obtain a position in the field of technology to help career growth while achieving company goals.
Hi, I’m
Ariel Newell
Omaha,NE
Summary
Overview
9
years of professional experience
Work History
Getzschman Heating LLCOmaha, NE
Lead Generator
07.2023 - 01.2024
Job overview
- Identified valuable leads through several key methods, including networking events and targeted marketing.
- Maintained an accurate record of all sales activities in the CRM system.
- Applied lead generating methods in high number goal of potential clients approached per day.
- Developed effective scripts for initial customer approach, managing conversations, and overcoming objections.
- Provided customer service support and addressed customer inquiries.
Akkodis for GoogleCouncil Bluffs, IA
Data Center Technician
03.2021 - 03.2023
Job overview
- Upgraded internal system components, CPUs, memory, hard drives and network cables.
- Maintained accurate records of assets within the data center including physical inventory checks.
- Assisted with planning and implementation of projects related to data centers such as cabling upgrades or system migrations.
- Updated firmware and hardware to conduct regular server maintenance.
- Provided guidance and training to junior staff members who are responsible for day-to-day operations at the Data Center Facility.
- Documented processes and kept event logs along multiple software platforms.
- Installed and repaired network fiber optic cables, Ethernet cables and other networking cabling and conduits.
- Maintained positive working relationship with fellow staff and management.
- Collaborated with other teams such as Network Administration and Systems Engineering when needed for complex tasks.
- Conducted routine maintenance activities on servers, storage systems, networking equipment and other components located in the Data Center.
- Utilized scanners and RF devices for tracking purposes.
- Operated power lifts and other material handling equipment such as carts safely and efficiently.
Cox CommunicationsOmaha, NE
Information Technology Support Specialist
11.2019 - 05.2020
Job overview
- Tackled troubleshooting and problem resolution to support end-user technical issues.
- Reviewed requests for service to resolve IT difficulties, documenting and fielding tickets to improve problem resolution.
- Oversaw equipment and system operations, surveying for potential security vulnerabilities and upgrade needs.
- Evaluated existing technology infrastructure and recommended upgrades or replacements when necessary.
- Provided technical assistance and support to customers over the phone.
- Resolved client-reported incidents in a timely manner.
Macy'sMedford, OR
Sales Associate
05.2015 - 09.2019
Job overview
- Helped customers find specific products, answered questions, and offered product advice.
- Engaged customers in friendly, professional dialogue to determine needs.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Answered incoming telephone calls to provide store, products and services information.
- Worked with fellow sales team members to achieve group targets.
- Maintained cleanliness of store environment including floors, windows, displays.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Upsold additional items based on customer interests and needs.
- Explained and clearly articulated benefits of specific credit card and available credit levels and executed application process from start to finish in compliance with regulations.
- Scanned shelves and product cases for out of season stock to markdown outdated items.
- Helped customers locate desired items and assisted with carrying heavy loads.
- Participated in physical inventory counts to keep information accurate and current.
- Implemented technologies such as RFID scanning systems to streamline data collection processes in the store.
- Assisted with difficult or skilled tasks such as creating yearly inventory maps.
Education
Rogue Community CollegeGrants Pass, OR
GED
06-2008
University Overview
Rogue Community CollegeGrants Pass, OR
Associate of Arts
University Overview
Incomplete.
- Major in Art.
Skills
- Telephone and Email Etiquette
- Customer Needs Assessment
- New Client Acquisition
- Verbal and Written Communication
- Software Updates
- IT Service Management
- Problem-Solving Skills
- Cooling Systems
- Power Distribution
- Operating Systems
- Hardware Maintenance and Repairs
- IT Support
- Active Listening
- Task Prioritization
- Multitasking
- Team Building
- Software Maintenance
- Attention to Detail
- Reliability
- Continuous Improvement
- Self Motivation
- Teamwork and Collaboration
- Organizational Skills
- Safety Practices
- Device Installation
- WiFi Setup
- Fiber Optics and Cabling (beginner)
- Hardware Replacement
Timeline
Lead Generator
Getzschman Heating LLC
07.2023 - 01.2024
Data Center Technician
Akkodis for Google
03.2021 - 03.2023
Information Technology Support Specialist
Cox Communications
11.2019 - 05.2020
Sales Associate
Macy's
05.2015 - 09.2019
Rogue Community College
GED
Rogue Community College
Associate of Arts