Ariel North
Phoenix,AZ
Summary
Knowledgeable and dedicated customer service professional with extensive experience. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
4
4
years of professional experience
Work History
Customer Experience Associate
Opendoor
09.2022 - Current
- Asked customers questions to determine, verify and solve common problems.
- Looked for additional ways to expand products to customers by upselling new products and services.
- Suggested operational improvements to enhance quality, improve production times and reduce costs.
- Responded to high volume of incoming calls utilizing listening and communication skills to identify customer problems, needs, and opportunities.
- Maintained extensive knowledge of company products to recommend items aligned with customer needs.
Verification Specialist
Carvana
04.2021 - 08.2022
- Verified client information by analyzing existing evidence on file.
- Determined appropriateness of payers to protect organization and minimize risk.
- Developed and maintained relationships with customers, lenders and other third parties.
- Evaluated loan requests and documents to verify accuracy and completeness.
- Assisted customers with completing loan applications and other paperwork.
Call Center Representative
Sharper Image
07.2020 - 12.2020
- Responded to customer calls and emails to answer questions about products and services.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
Warehouse Worker
Amazon
08.2019 - 07.2020
- Loaded, unloaded, and moved material to and from storage and production areas.
- Checked packages and merchandise for damage and notified vendors.
- Performed general housekeeping and cleaning tasks.
- Assisted in receiving, stocking and distribution of merchandise.
- Consistently lifted materials weighing as much as 50 pounds.
Education
Bachelor of Arts - Human Development And Family Studies
Michigan State University
East Lansing, MI05.2018
Skills
- Qualified Lead Generation
- Process Transactions
- Administrative and Office Support
- Bank Secrecy Act
- High-Volume Environments
- Upselling
- Calm and Professional Under Pressure
- Understanding Customer Needs
- Performance Goals
- Microsoft Office
- Database Monitoring
- Active Listening and Learning
Timeline
Customer Experience Associate
Opendoor
09.2022 - Current
Verification Specialist
Carvana
04.2021 - 08.2022
Call Center Representative
Sharper Image
07.2020 - 12.2020
Warehouse Worker
Amazon
08.2019 - 07.2020
Bachelor of Arts - Human Development And Family Studies
Michigan State University