Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Ariel Paige

Middleburg, FL, US,Florida

Summary

Customer Service Representative with 5 years of experience providing effective support in fast-paced environments. Specializes in resolving customer concerns, managing high-volume inquiries, and fostering strong client relationships. Focused on enhancing customer satisfaction and contributing to team success.

Overview

4
4
years of professional experience
3
3
Certifications

Work History

Call Center Representative

Liberty National Life Insurance Company
Jacksonville, FL
04.2023 - 01.2026
  • Resolved conflicts in escalated situations by providing empathetic support, enhancing customer satisfaction.
  • Addressed customer needs consistently, strengthening trust and loyalty.
  • Processed returns, exchanges, and order adjustments to ensure customer satisfaction.
  • Trained new hires on communication standards and system navigation to ensure effective onboarding.

Call Center Representative

Talus Communications
Jacksonville , FL
01.2022 - 03.2023
  • Achieved customer satisfaction scores of 90% or higher.
  • Resolve customer issues with a first‑contact resolution rate of 95%.
  • Assisted customers with billing inquiries, account updates, and product troubleshooting, contributing to improved user experience.
  • Managed 50 inbound calls/emails/chats daily while maintaining professionalism and clear communication.
  • Documented interactions accurately in CRM systems, facilitating operational efficiency.

Education

High School Diploma -

Leesville Road High School
Raleigh, NC
01-2022

Associate of Arts - Engineering

St Johns River State College
Orange Park, FL

Skills

  • Call management
  • Customer service
  • Issue resolution
  • Order processing
  • CRM software
  • Data entry
  • Communication strategies

Certification

Customer Service Professional (CSP)

Timeline

Call Center Representative

Liberty National Life Insurance Company
04.2023 - 01.2026

Call Center Representative

Talus Communications
01.2022 - 03.2023

High School Diploma -

Leesville Road High School

Associate of Arts - Engineering

St Johns River State College
Ariel Paige