Ariel Perez
Summary
An administrative professional eager to obtain a professional position where my experience in office management and customer service will be utilized. Highly organized, self-motivated, and skilled in streamlining operations, I am committed to excellence and would be a valuable asset to any company.
Overview
12
12
years of professional experience
Work History
Front Desk Administrator
Jackson’s Place Unleashed Pet Resort
08.2023 - Current
- Managed incoming calls, directed them to the appropriate personnel, and took messages when necessary.
- Managed reception area, greeting clients and handling inquiries both in person and over the phone.• Scheduled appointments and maintained booking systems.• Performed data entry and managed client records.• Ensured a welcoming and professional environment for all visitors.• Assisted with clerical duties such as filing, scanning, and supply inventory management.
Administrative Assistant
Maribel’s Home Loans
01.2023 - Current
- Documentation & Processing:
- - Collect, verify, and organize loan application documents, ensuring all paperwork is completed accurately
- - Prepare, process, and track loan applications through various stages of approval and closing
- - Manage digital and physical files for quick retrieval and compliance
- Customer Service & Communication:
- - Act as the first point of contact for customer inquiries, assisting with questions about the loan process, documentation, and timelines
- - Communicate with customers and loan officers regarding application status updates and requests for additional information
- - Schedule meetings between loan officers and clients when necessary
- Compliance & Reporting:
- - Ensure that all loan files comply with federal and state regulations as well as Maribel’s internal policies
- - Assist in generating regular reports on loan application status and process timelines for review by the Home Loans Manager
- Administrative Support:
- - Support the Home Loans team with clerical tasks such as scheduling, document scanning, and data entry
- - Help maintain an organized and efficient work environment, including inventory management for loan documentation supplies
- - Handle other administrative duties as needed to ensure the smooth operation of the department
Operations Manager
Jackson’s Place Unleashed Pet Resort
02.2017 - 08.2023
- Handle day-to-day operations for the resort
- Create and maintain budgets on a monthly and annual basis
- Establish goals and ensure the team meets expectations
- Develop and manage work schedules for staff
- Train and manage over 20 employees, including onboarding, evaluations, disciplinary actions, and terminations
- Create and enforce company policies and procedures
- Maintain confidentiality of company and employee files
Medical Receptionist
Surgical Oncologist Consultants of Houston
01.2016 - 01.2017
- Greeted and assisted patients with check-in and directed them to the appropriate destinations
- Verified patient information and insurance details
- Managed patient files using Athena Health Software
- Scheduled appointments and handled a high volume of phone inquiries
- Processed payments and co-pays, and identified documentation deficiencies
Cashier
H-E-B
10.2012 - 12.2016
- Provided excellent customer service by greeting and checking out customers
- Managed cash transactions and ensured accurate drawer balances at the start and end of shifts
- Maintained a clean and organized work area
Education
Business Management -
Houston Community College
12.2024
High School Diploma -
Furr High School
01.2013
Skills
- Management Experience
- Administrative Experience
- Project Management
- Budget Planning
- Office Organization
- Filing & Data Entry
- Microsoft Office Suite
- Athena Health Software
- Gingr Software
- Customer Service
- Multi-Tasking
- Self-Motivated
- Problem-solving skills
- Administrative skills
Timeline
Front Desk Administrator
Jackson’s Place Unleashed Pet Resort
08.2023 - Current
Administrative Assistant
Maribel’s Home Loans
01.2023 - Current
Operations Manager
Jackson’s Place Unleashed Pet Resort
02.2017 - 08.2023
Medical Receptionist
Surgical Oncologist Consultants of Houston
01.2016 - 01.2017
Cashier
H-E-B
10.2012 - 12.2016
Business Management -
Houston Community College
High School Diploma -
Furr High School