Ariel Peterson
Grand Island,NE
Summary
I am an organized, self driven, and sales oriented employee. I believe in "The customer is always right."
Overview
10
10
years of professional experience
Work History
Customer Service Representative
B&B Theaters
Grand Island, NE
03.2025 - Current
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Resolved customer complaints promptly and efficiently.
- Provided exceptional customer service to ensure customer satisfaction.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Answered customer inquiries and provided accurate information regarding products and services.
- Maintained a high level of professionalism when dealing with difficult customers.
- Developed strong relationships with customers by providing personalized assistance and support.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Developed positive relationships with customers through friendly interactions.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Provided accurate information about products and services to customers.
- Identified opportunities for upselling additional products or services based on customer needs.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong customer relationships to encourage repeat business.
- Recommended improvements in products, service and billing methods to management to prevent future problems.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Provided top quality control and eliminated downtime to maximize revenue.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
Product Demonstrator
Crossmark
Grand Island, NE
04.2024 - 03.2025
- Prepared detailed reports summarizing results from each demonstration session.
- Maintained accurate records of sales figures for each event or presentation attended.
- Performed regular maintenance checks on demonstration equipment and ensured it was up-to-date with latest technology advancements.
- Ensured customer satisfaction by providing them with a pleasant experience while using the products being demonstrated.
- Promoted products through effective sales techniques, resulting in increased sales figures.
- Maintained up-to-date knowledge of current industry trends and developments.
- Educated customers about proper use of the products by demonstrating its functions during presentations.
Front Desk Receptionist
Bosselman Enterprises/Motel 6
Grand Island, NE
12.2023 - 04.2024
- Greeted customers warmly and made them feel welcome.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Performed data entry into computer systems to maintain accurate records of customer information.
- Provided administrative support such as filing documents, photocopying and scanning materials.
- Handled cash transactions accurately, balancing the register at the end of each shift.
- Processed payments from customers using a variety of payment methods including credit cards, checks and money orders.
- Verified identity documents for new customers before opening accounts in accordance with company policies.
- Updated customer information in databases regularly to ensure accuracy of records.
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
- Resolved any customer complaints or issues in a timely fashion following established protocols.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Received incoming calls and coordinated with staff to fulfill customer requests.
- Greeted visitors to provide information and direct to appropriate personnel.
- Answered multi-line phone system and managed calls by routing to proper extensions or taking messages.
- Explained policies and procedures to visitors.
- Responded to inquiries and room requests made online, by phone and via email.
- Input customer data into reservation systems and updated to reflect room changes.
- Worked with housekeeping and maintenance staff to address and resolve building and room issues.
- Preserved office security by following safety procedures and controlling access via reception desk.
- Greeted customers, answered general questions and directed to appropriate locations.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
- Greeted visitors entering establishment to determine nature and purpose of visit.
- Monitored reception area to provide consistently safe, hazard-free environment for customers.
- Protected clients' rights by maintaining confidentiality of personal and financial information.
- Operated telephone switchboard to answer, screen and forward calls to appropriate personnel.
Volunteer
Grand Island Public Library
Grand Island, NE
05.2021 - 04.2024
- Utilized knowledge of community resources to refer patrons to appropriate sources.
- Welcomed each patron to the library at the welcome desk.
- Sifted through books, magazines, and media to put the correct stamp on the correct item.
- Shredded patron personal information regarding registration for a library card.
Residential House Cleaner
Rachel's Cleaning Service
Central City, NE
02.2015 - 12.2023
- Vacuumed floors and dusted furniture to maintain organized, professional appearance.
- Interacted pleasantly with clients and guests when performing daily duties.
- Moved beds, sofas, and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Removed finger marks and smudges from doors, frames, and glass partitions to enhance shine.
- Employed deep-cleaning techniques for areas in need of additional sanitation.
- Created inventory checklists and stocked housekeeping carts daily.
- Organized, cleaned, and sanitized kitchens, bedrooms, living rooms, and bathrooms to tidy and eliminate daily germs.
- Disinfected bathrooms and eliminated mold and soap scum from shower stalls and bathtubs.
- Worked with speed and efficiency to meet all job requirements.
- Cared for flooring by sweeping or vacuuming debris, steaming and scrubbing stains, and moping hard surfaces.
- Used proper chemicals and cleaning materials to optimal dilution and cleaned specific surfaces followed client requests.
- Cleaned homes following specific and detailed protocols and requests.
- Coordinated home cleaning schedule based on client availability and realistic time constraints.
- Exercised extreme caution when cleaning historic homes with original wood and sensitive surface materials.
Retail Sales Associate - Home Department
Dillard's Department Store
Grand Island, NE
10.2021 - 10.2022
- Calculated pricing, applied discounts, and collected payments to process transactions.
- Assisted customers by asking open-ended questions to understand needs and suggest suitable merchandise.
- Processed merchandise returns and exchanges for customers to refund payments, trade items, and offer store credit.
- Engaged positively with each customer, providing professional and polite support for sales, service needs, and building client loyalty.
- Handled cash, check, credit, and automatic debit card transactions with 100% accuracy.
- Performed floor moves, merchandising, display maintenance, and housekeeping to keep sales areas well-stocked, organized and current.
- Provided in-depth information on product features so customers could make educated buying decisions.
- Loaded customer purchases into vehicles.
- Completed assigned training to stay updated on important policies and procedures.
- Updated pricing and sales signs to promote merchandise.
- Followed up after sales to assess satisfaction and identify ongoing requirements.
- Secured products during transport to prevent damage.
- Readied merchandise for sales floor by marking items with identifying codes and accurate pricing.
- Generated brand awareness and positive product impressions to increase sales.
- Expressed appreciation for patronage, inviting and encouraging customer return visits.
- Drove sales by effectively upselling and cross-selling products to maximize profitability.
- Offered coupons and special deals to increase customer spending.
- Assisted customers by checking Dillard's online website to find merchandise at other locations, arranging for shipments and delivery.
Education
High School Diploma -
Central City High School
Central City, NE05.2016
Skills
- Retail sales
- Team contribution
- Effective customer upselling
- Focused and detail-oriented
Timeline
Customer Service Representative
B&B Theaters
03.2025 - Current
Product Demonstrator
Crossmark
04.2024 - 03.2025
Front Desk Receptionist
Bosselman Enterprises/Motel 6
12.2023 - 04.2024
Retail Sales Associate - Home Department
Dillard's Department Store
10.2021 - 10.2022
Volunteer
Grand Island Public Library
05.2021 - 04.2024
Residential House Cleaner
Rachel's Cleaning Service
02.2015 - 12.2023
High School Diploma -
Central City High School