ARIEL SHAMLIN
RED OAK
Summary
Results-driven enrollment professional with strong expertise in coordinating admissions processes and enhancing student experiences. Proven ability to work collaboratively with diverse teams and adapt to evolving institutional needs. Skilled in data analysis, communication, and problem-solving, ensuring efficient and effective enrollment outcomes. Highly reliable and focused on achieving organizational goals.
Overview
9
9
years of professional experience
Work History
Student Enrollment Coordinator
IDEA Public Schools
07.2023 - Current
- Enhanced family satisfaction with enrollment procedures through timely response to inquiries and resolution of issues.
- Developed training materials for new Enrollment Coordinators to ensure consistent service delivery across the department.
- Streamlined enrollment processes by implementing efficient data management and communication strategies.
- Assisted in the planning and execution of on-campus events, promoting a positive campus culture for both new and returning students.
- Met or exceeded enrollment and retention goals consistently.
- Facilitated new student orientation sessions, providing essential information on campus resources, policies, and expectations.
Claims Specialist
State Farm Insurance
05.2020 - 07.2023
- Enhanced customer satisfaction with timely communication, empathy, and clear explanations of claim outcomes.
- Managed a high volume of claims effectively by prioritizing tasks and maintaining excellent organizational skills.
- Handled high-pressure situations with professionalism and composure, consistently achieving positive outcomes for both clients and the organization.
- Collaborated with cross-functional teams to optimize claims handling procedures, resulting in improved productivity.
- Provided exceptional customer service during stressful situations by offering empathy and support while resolving issues efficiently.
Commercial Auto Insurance Sales Represenative
Progressive Insurance
01.2016 - 01.2020
- Exceeded sales targets consistently, utilizing effective closing techniques and persuasive communication skills.
- Collaborated with colleagues to identify cross-selling opportunities within existing client accounts, maximizing revenue potential per account.
- Maintained a high level of product knowledge, staying current on industry trends and changes in regulations.
- Educated clients on various insurance products, empowering them to make informed decisions that suit their needs.
- Reviewed customer needs and financial means to determine appropriate policy offerings.
- Generated quotes and proposals for clients to match individual needs.
Education
Associate of Arts - Interior Design
Wade College
Dallas, TX09-2025
Skills
- Conducting Investigations
- Strategic Negotiation Expertise
- Customer Complaint Resolution
- Efficient Claims Management
- Policy Document Analysis
- Analyzing Coverage Details
- Effective Communication
- Customer Engagement
- Stakeholder Engagement
- Strategic Sales Planning
- Strong organization
- Active listening
- Critical thinking
- Data entry
Accomplishments
- Exceeded the new school launch enrollment goal.
- Maintained a consistent closing ratio of 93%
- Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
Languages
English
Native or Bilingual
Timeline
Student Enrollment Coordinator
IDEA Public Schools
07.2023 - Current
Claims Specialist
State Farm Insurance
05.2020 - 07.2023
Commercial Auto Insurance Sales Represenative
Progressive Insurance
01.2016 - 01.2020
Associate of Arts - Interior Design
Wade College
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