Ariel Smith
Tupelo,MS
Summary
Dynamic customer service professional with proven expertise at Franklin Collection Service Inc., adept at resolving conflicts and enhancing customer loyalty. Skilled in critical thinking and data entry, I consistently improved resolution times and contributed to sales growth through effective upselling. Committed to delivering exceptional service and fostering positive customer relationships.
Overview
13
13
years of professional experience
Work History
Customer Service Representative
Franklin Collection Service Inc.
11.2019 - 12.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
- Developed feedback system for customers to share their service experience, leading to actionable improvements.
- Improved resolution time with effective problem-solving for customer complaints.
Gluer Operator
Independent Furniture
02.2015 - 09.2019
- Kept work area clean and organized at all times, fostering a safe workspace that reduced potential hazards.
- Troubleshot technical issues with gluing machines, swiftly resolving problems to minimize downtime.
- Participated in cross-training opportunities within the company, broadening skillset for increased versatility in job duties when needed.
- Actively participated in team meetings and provided constructive feedback, working collaboratively to achieve shared objectives.
- Enhanced production efficiency by monitoring gluing machines and adjusting settings as required.
- Maintained accurate records of completed projects, facilitating efficient tracking of inventory and order fulfillment.
- Prioritized tasks effectively to meet strict deadlines while maintaining high-quality output standards.
- Collaborated with team members to achieve daily production goals, streamlining the gluing process for optimal results.
Server/bartender
Tupelo Country Club
03.2017 - 05.2019
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
Cashier
Loves Travel Stop
06.2012 - 12.2015
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
Education
Diploma -
Tupelo High
Tupelo, MS05.2011
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Call center experience
- Customer satisfaction measurement
- Professional telephone demeanor
- Scheduling
- Paperwork processing
- Appointment scheduling
- Team development
- Data collection
- Clerical support
- Product sales
- Sales expertise
- Retail store support
- Shipping and logistics
- Key holder experience
- Delivery scheduling
- Warehousing functions
Timeline
Customer Service Representative
Franklin Collection Service Inc.
11.2019 - 12.2024
Server/bartender
Tupelo Country Club
03.2017 - 05.2019
Gluer Operator
Independent Furniture
02.2015 - 09.2019
Cashier
Loves Travel Stop
06.2012 - 12.2015
Diploma -
Tupelo High
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