Ariel Swaby
Seffner,FL
Summary
I am a dedicated and highly motivated professional with 4 to 5 years of customer service experience, seeking a server position in a dynamic, fast-paced environment. My goal is to leverage my exceptional communication skills, strong work ethic, and ability to deliver outstanding customer experiences to make a positive impact on the team. Passionate about creating memorable dining experiences, I am committed to providing top-tier service and ensuring customer satisfaction at all times. Eager to apply my knowledge, adaptability, and unwavering dedication to delivering excellence, I am excited to contribute to a high-energy team while fostering an environment that leaves a lasting impression on every guest.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Crew Member
McDonald's
01.2025 - Current
- Took orders, prepared meals, and collected payments.
- Worked front counter, drive-thru and other areas.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
Caregiver
Paragon Care
10.2024 - Current
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
Technical Support Agent
Sutherland Global
12.2023 - 10.2024
- Analyzed issues to identify troubleshooting methods needed for quick remediation.
- Delivered high-quality technical assistance, ensuring customer satisfaction and issue resolution.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
Tier Two Technical Support Agent
Advantage Communication
11.2020 - 12.2023
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Resolved complex technical issues for clients, ensuring minimal downtime and high customer satisfaction.
- Collaborated with Tier One support to escalate and address unresolved technical concerns.
Office Assistant
National Police College of Jamaica NYS
06.2018 - 11.2020
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Expedited document processing with accurate data entry and timely filing.
Education
Math's Unlimited Super Courses
08.2019
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University Of the Commonwealth Caribbean
01.2018
High School Diploma -
Holy Trinity High School
Jamaica01.2017
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Windward Road Primary School
01.2012
Skills
- Highly responsible and reliable
- Works well under pressure
- Interpersonal skills
- Customer oriented
- Adaptability
- Confident and concise communication
- Good listening skills
- Good Multitasker
- Team Player
- Problem-Solving Skills
- Strong work ethic
- Cleanliness standards
Certification
Certificate
- NVQ-J Fundamentals of Customer Engagement
City and Guilds Certificate
- Stage Three Mathematics Merit
- Stage Three English Pass
Training
- Name: Educational skills
- Topic: Going To School While Working
- Organization: Ministry of Education
- Venue: Pegasus Hotel
- Country: Jamaica
- Area Of Focus: Being able to leave High School and get a job while going to college
- Name: Leadership Program
- Topic: learning how to become a perfect and a great leader
- Organization: Holy Trinity High School
- Venue: Holy Trinity High School Auditorium
- Country: Jamaica
- Area Of Focus: Strengthen your leadership skills and knowledge of becoming a good leader
CSEC SUBJECTS
- English II
- Human and social biology II
- Home and Resource Management II
- Principle of Accounts I
- Information Technology III
- Social Studies III
- Mathematics III
- Principle of Business III
Timeline
Crew Member
McDonald's
01.2025 - Current
Caregiver
Paragon Care
10.2024 - Current
Technical Support Agent
Sutherland Global
12.2023 - 10.2024
Tier Two Technical Support Agent
Advantage Communication
11.2020 - 12.2023
Office Assistant
National Police College of Jamaica NYS
06.2018 - 11.2020
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University Of the Commonwealth Caribbean
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Windward Road Primary School
Math's Unlimited Super Courses
High School Diploma -
Holy Trinity High School