Summary
Overview
Work History
Education
Skills
Certification
References
Co Curricular Activities And Awards
Timeline
Generic

RHONNA JAMES

Seffner,USA

Summary

A dedicated and customer-focused professional with4-5 years of experience in the hospitality industry, seeking a server role where I can leverage my strong communication skills, attention to detail, and passion for delivering exceptional service. Committed to creating memorable dining experiences, I aim to contribute positively to a team-oriented environment, ensuring customer satisfaction while maintaining a high standard of service. Eager to continue growing professionally and provide outstanding service in a dynamic, fast-paced setting.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Crew Member

McDonald's
Seffner, FL
01.2025 - Current
  • Responsible for taking orders, preparing meals, and processing payments while working at both the front counter and drive-thru
  • Demonstrated strong multitasking abilities by handling multiple orders efficiently without compromising quality
  • Provided excellent customer service, ensuring a positive experience for guests
  • Managed cash, operated POS systems, and handled inventory
  • Addressed customer concerns with quick problem-solving and adapted well to fast-paced environments, focusing on teamwork, cleanliness, and maintaining safety standards

Caregiver

Paragon Care
, Florida
11.2024 - Current
  • I assist in taking care of clients by giving them showers, preparing meals for lunch and dinner, and providing supervision during the day and sometimes at night
  • I also help with changing clients who are unable to do so themselves, feed them, and ensure their belongings are put away

Waitress

Tacbar
, Jamaica
03.2024 - 10.2024
  • I was responsible for taking customer orders, serving food and drinks, processing payments, handling cash or credit transactions, and providing excellent customer service
  • I also ensure tables are clean, assist with menu recommendations, and maintain a positive dining experience for customers

Customer Service Representative

Sutherland Global
, Jamaica
11.2021 - 07.2023
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information

Waitress, Cashier

Totally Delicious Paradise
, Jamaica
05.2019 - 10.2019
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts
  • Used cash registers and credit card machines to cash out customers
  • Kept server areas clean and stocked to increase efficiency while working tables

Chef

Micro University College
, Jamaica
01.2015 - 01.2015
  • Duties Includes: Customer service, assisting the cooks
  • Maintained well-organized mise en place to keep work consistent
  • Handled and stored food to eliminate illness and prevent cross-contamination
  • Utilized proper cleaning techniques to sanitize counters and utensils used in preparation of raw meat, poultry, fish, and eggs
  • Optimized food preparation processes, implementing time-saving techniques without compromising quality
  • Prepared meals from scratch using authentic, popular recipes to generate repeat business

Education

Technical High School - Caribbean Examinations Council Grades, Food and Nutrition, Pastry making, Cooking, Home Economics, Clothing and Textiles

Dunoon Park Technical High
01.2016

Vocational Training -

Boy's Town Vocational Training Center
Jamaica

Skills

  • Highly responsible and reliable
  • Outgoing and positive
  • Communication skills
  • Exceptional interpersonal skills
  • Adaptability
  • Time Management
  • Team collaboration
  • Service/Customer-Oriented
  • Pastry making
  • Cooking

Certification

  • NVQ-J Certification Commis Chef, level 2
  • NVQ-J Certification Chef De Partie, level 3
  • Rums, level 1
  • Global Food Safety Certification, level 1

References

Available Upon Request

Co Curricular Activities And Awards

  • Volunteered at the CARIFTA swimming for National Youth Service, Time Keeper and Runner, 70, 2018
  • Volunteered at the Appleton Estate Rum Festivals, 16
  • Time Keeping Certificate, 2013-2014
  • Punctuality Certificate, 2013-2014
  • Tourism Action Club Certificate
  • Dancing Club Medal for festival performance
  • Prefect
  • Netball Club
  • Key Club

Timeline

Crew Member

McDonald's
01.2025 - Current

Caregiver

Paragon Care
11.2024 - Current

Waitress

Tacbar
03.2024 - 10.2024

Customer Service Representative

Sutherland Global
11.2021 - 07.2023

Waitress, Cashier

Totally Delicious Paradise
05.2019 - 10.2019

Chef

Micro University College
01.2015 - 01.2015

Technical High School - Caribbean Examinations Council Grades, Food and Nutrition, Pastry making, Cooking, Home Economics, Clothing and Textiles

Dunoon Park Technical High

Vocational Training -

Boy's Town Vocational Training Center

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RHONNA JAMES