Ariel Torres
New York,NY
Summary
Dedicated Customer Service Specialist with a proven ability to prioritize and multi-task in a fast-paced environment. Collaborates effectively as a team member to achieve personal and business objectives. Recognized for adeptly resolving escalated customer support issues.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Delta Air Lines, Inc
Queens, NY
10.2014 - Current
- Delivered exceptional service to address complaints efficiently
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Facilitated professional growth among colleagues
- Ensured safe unloading operations for all inbound aircrafts with precision
- Contributed to team discussions on performance metrics
- Ensured accurate record-keeping for maintenance operations as outlined by procedures
- Adjusted components following manufacturer guidelines.
- Ensured workplace safety by managing tools and equipment effectively
- Ensured compliance with detailed FAA standards during all maintenance tasks
Customer Service Representative
Jetblue Airways Corp
Newark, NJ
07.2009 - 12.2013
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Supported boarding procedures to enhance passenger experience
- Responded to queries concerning flight timetables, travel destinations, fare structures and rules
- Coordinated updates on flight status changes between crew members and ground staff
- Provided outstanding customer service through active engagement
- Streamlined tracking processes for efficient shipment management
- Handled special accommodations for passengers needing extra assistance
- Conducted training sessions for new employees on proper ramp operations and safety procedures.
- Coordinated day-to-day schedules, tasks and positions for ground crew.
- Participated in team meetings to discuss performance, safety, and operational improvements.
Education
Some College (No Degree) - Liberal Arts And Sciences
Valencia College
Orlando, FLHigh School Diploma -
Louis D Brandeis High School
New York06-2004
Skills
- Responsive Communication
- Calendar Management
- Administrative Documentation
- Complaint resolution specialist
- Data Analysis Reporting
- Client-Focused Sales
- Skill Development Coach
- Experienced Mechanical Engineer
Certification
- Certified Tow Tractor for Aircrafts and Ground Equipment
- Trainer and mentor to new and current members
Languages
English
Professional
Spanish
Professional
Accomplishments
Nominated to Chairmans Club
Velvet Nominee
F.I.T Nominee
Spokesperson to New Hires
Outstanding Performer In the overall operation
Affiliations
- Volunteer in Feeding the Homeless
- Attend sports activites at former Education facilities
- Donate to families in my Hometown Country
Timeline
Customer Service Representative
Delta Air Lines, Inc
10.2014 - Current
Customer Service Representative
Jetblue Airways Corp
07.2009 - 12.2013
Some College (No Degree) - Liberal Arts And Sciences
Valencia College
High School Diploma -
Louis D Brandeis High School