Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Ariel Torres

Grand Rapids

Summary

Dynamic optician with extensive experience at SVS Vision, excelling in patient satisfaction and frame selection. Proven ability in effective communication and attention to detail, ensuring accurate insurance verification and billing. Recognized for enhancing customer experiences and supporting team objectives through strong interpersonal skills and professional ethics.

Overview

10
10
years of professional experience

Work History

Optician

SVS Vision
05.2021 - Current
  • Facilitated patient experiences from visit commencement to conclusion, ensuring highest satisfaction levels.
  • Guided patients in selecting appropriate frames and lenses based on prescriptions and lifestyle.
  • Verified insurance coverage for accuracy and ensured proper billing procedures.
  • Addressed customer service inquiries, providing assistance via phone for all customers.
  • Educated patients on proper contact lens insertion and removal techniques.
  • Supported optometrist by assisting with various tasks as needed.

Optician

Lens Crafters
01.2019 - 05.2021
  • Scheduled appointments for eye examinations and collected necessary billing information.
  • Assisted patients in selecting glasses that fit style and comfort needs.
  • Adjusted frames and performed repairs while addressing customer inquiries and concerns.

Hospitality Services/Dietary Aide

First & Main/American House
01.2017 - 12.2020
  • Ensuring the highest quality of customer service is available to the clients.
  • Set up of the dining room tables for meal times.
  • Serve client meals.
  • Cleaning of dining room, kitchen, or other areas as directed by supervisor.

Service Desk Representative

Family Fare
01.2016 - 12.2017
  • Assisting customers with money orders, check cashing, and Western Union services.
  • Cashiering.
  • Intaking all bakery orders, cashing out lottery ticket winnings, and handling the extra services we offered like faxing, paper copies, and selling mailing stamps.

Education

High School Diploma -

City High School
Grand Rapids, MI
05.2014

Skills

  • Attention to detail
  • Effective communication
  • Team collaboration
  • Conflict resolution
  • Retail sales
  • Interpersonal skills
  • Professional ethics

References

References available upon request.

Timeline

Optician

SVS Vision
05.2021 - Current

Optician

Lens Crafters
01.2019 - 05.2021

Hospitality Services/Dietary Aide

First & Main/American House
01.2017 - 12.2020

Service Desk Representative

Family Fare
01.2016 - 12.2017

High School Diploma -

City High School

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