Kristen Miller
Cullman
Summary
Results-driven Optician with expertise in patient care and eyewear fitting. Focused on enhancing satisfaction through attentive service and effective problem resolution. Collaborates effectively with optometrists to ensure precise adjustments and fittings, fostering customer loyalty.
Overview
4
4
years of professional experience
Work History
Optician
My Eye Doctor
Cullman
01.2023 - Current
- Assisted patients in selecting appropriate eyewear based on prescriptions and preferences.
- Conducted routine eye examinations to measure vision and assess ocular health.
- Collaborated with optometrists to ensure accurate fitting and adjustments of eyewear.
- Educated patients on eyewear care and usage to enhance comfort and longevity.
- Inspected finished eyeglasses to conform to the company's quality check process and verified proper fit to customer satisfaction.
- Resolved customer complaints and adjusted or repaired eyewear to ensure satisfaction.
- Processed insurance claims and managed patient billing efficiently during consultations.
Education
High School Diploma -
Hayden High School
Hayden, AL05-2020
Skills
- Quality assurance
- Insurance verification
- Insurance billing
- Transaction processing
- Customer service
- Complaint resolution
- Educate clients
- Effective communication
- Written communication skills
- Time management
- Task prioritization
- Detail-oriented
- Process improvement
- Team collaboration
- Problem solving
- Computer skills
- Retail sales
- Product upselling
- Attention to detail
References
- David Miller (256)-347-0001
- Claudia Edge (256)-727-4747
- Patrick Peek (256)-339-9910
Timeline
Optician
My Eye Doctor
01.2023 - Current
High School Diploma -
Hayden High School