Lexus Billman
Dickinson
Summary
Customer-focused eyewear specialist with months of experience meeting client vision needs and embracing store's business goals. Empathetic professional with exceptional listening skills resulting in long-term customer relationships. Committed to commercial success, as evidenced by repeated recognition for top store eye wear sales.
Overview
1
1
year of professional experience
2017
2017
years of post-secondary education
Work History
Optician
Visionary eye care
Dickinson
12.2024 - Current
- Assisted patients in selecting appropriate eyewear and lenses.
- Maintained inventory of frames and lens products in the office.
- Educated clients on proper eyeglass care and maintenance techniques.
- Processed eyewear orders and coordinated with suppliers for timely delivery.
- Collaborated with optometrists on patient prescriptions and fitting adjustments.
- Provided exceptional customer service to ensure patient satisfaction during visits.
- Organized patient records and maintained confidentiality in handling personal information.
- Investigated and resolved customer complaints and adjusted and repaired customer eyewear.
- Stocked and restocked merchandise, maintained inventory, cleaned and straightened displays and entire store and processed defective, spoiled and cannibalized frames.
- Scheduled appointments, verified insurance coverage, maintained accurate patient records and assisted with preliminary testing.
Education
Mott, Regent High School
Mott, NDSkills
- Eyewear fitting
- Inventory management
- Customer service
- Prescription verification
- Optical product knowledge
- Conflict resolution
- Appointment scheduling
- Record keeping
- Team collaboration
- Quality assurance
References
References available upon request.
Timeline
Optician
Visionary eye care
12.2024 - Current
Mott, Regent High School
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