Amanda Albaugh
Martinsburg,WV
Summary
Dedicated optician with a proven track record in customer service, eyewear fitting, and inventory management. Expertise in resolving customer issues and ensuring satisfaction.
Overview
8
8
years of professional experience
Work History
Optician
Myeyedr
Frederick, MD
11.2018 - Current
- Assisted customers in selecting suitable eyewear based on individual needs.
- Assisted customers with selecting frames and lenses that best suited their needs.
- Fitted and adjusted eyewear for optimal comfort and proper alignment.
- Calculated measurements for eyewear using optical measuring devices.
- Collected customer measurements such as bridge, eye size, temple length, seg heights, vertex distance, pupillary distance and pantoscopic tilt.
- Dispensed contact lenses upon completion of fitting process.
- Educated clients on lens care and maintenance techniques, enhancing product lifespan and customer satisfaction.
- Provided information on lens types, frame styles and materials, lens coatings, and accessories.
- Managed inventory of frames and lenses to maintain consistent product availability.
- Resolved customer complaints by adjusting and repairing eyewear, improving customer experience and retention.
- Scheduled appointments, verified insurance coverage, maintained accurate patient records and assisted with preliminary testing.
- Inspected finished eyeglasses to conform to company's quality check process and verified proper fit to customer satisfaction.
- Recommended and sold eyewear products and services in retail and clinical settings, aligning customer needs with company offerings.
- Processed payments for products purchased by customers.
Education
High School Diploma -
Urbana High
Ijamsville, MD06-2005
Skills
- Eyewear fitting
- Eyewear measurements
- Adjusting eyewear
- Contact lens
- Eyewear repair
- Lens suggestions
- Frame selection
- Eyewear products
- Quality assurance
- Inventory management
- Order preparation
- Retail management
- Product promotion
- Payment processing
- Appointment scheduling
- Client relationship management
- Problem solving
- Attention to detail
- Optical lexicon
- Eyewear suggestions
Accomplishments
- 2025 Founder's Award
- Top Sales in District
Timeline
Optician
Myeyedr
11.2018 - Current
High School Diploma -
Urbana High