Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Grace Meyer

Grace Meyer

Optician
Hayes,PA

Summary

Experienced in customer service and education, with a background in providing detailed information on eyewear options and health-related lifestyle choices. Demonstrated ability to assess individual needs through optical measurements and frame selection, ensuring patient satisfaction with tailored solutions. Skilled in managing inventory and processing orders, contributing to efficient operations within a retail environment. Proven track record of resolving customer complaints and performing quality assurance checks to maintain high standards of service delivery.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Optician

Colonial Eye Care
Williamsburg
11.2021 - Current
  • Educated patients about proper use of corrective eyewear, lifestyle habits, diet, exercise, which can affect vision health.
  • Organized inventory according to product type and manufacturer specifications.
  • Ordered stock from suppliers based on customer orders.
  • Provided information on lens types, frame styles and materials, lens coatings, and accessories.
  • Conducted follow-up calls to ensure customer satisfaction with purchase.
  • Dispensed contact lenses upon completion of fitting process.
  • Repaired broken frames using specialty tools and equipment.
  • Inspected completed eyeglasses to ensure accuracy before releasing them to patients.
  • Explained the benefits of various types of eyewear protection options such as anti-glare coating or UV protection.
  • Greeted patients warmly upon arrival at office or store location.
  • Calculated measurements for eyewear using optical measuring devices.
  • Assisted customers with selecting frames and lenses that best suited their needs.
  • Investigated and resolved customer complaints and adjusted and repaired customer eyewear.
  • Inspected finished eyeglasses to conform to company's quality check process and verified proper fit to customer satisfaction.

Optician

Cal Oaks Vision Center
Murrieta
06.2020 - 05.2021
  • Provided information on lens types, frame styles and materials, lens coatings, and accessories.
  • Calculated measurements for eyewear using optical measuring devices.
  • Inspected completed eyeglasses to ensure accuracy before releasing them to patients.
  • Performed additional duties as assigned by management team.
  • Verified insurance coverage and identified third-party payers for billing purposes.
  • Performed data entry into accounting software programs such as QuickBooks.

Education

Optician -

Norfolk Technology
Norfolk Virginia
03-2020

Associates Degree in Paralegal -

Keep Business College
Pottsville, PA
07-2000

GED -

Keystone Job Corps
Drums, PA
05-1983

Skills

  • Eyewear fitting
  • Optical measurements
  • Frame selection
  • Lens selection
  • Customer education
  • Insurance verification
  • Data entry
  • Customer service
  • Quality assurance
  • Problem solving
  • Technical troubleshooting
  • Product knowledge
  • Computer skills
  • Optical equipment operation
  • Insurance billing
  • Prescription interpretation
  • Adjusting eyewear
  • Optical terminology
  • Order preparation
  • Eyewear brands
  • Progressive lenses expertise
  • Frame fitting
  • Optical dispensing
  • Contact lens
  • Transaction processing
  • Eyeglass repair
  • Retail sales
  • Optical orders
  • Multifocal lenses
  • Multitasking
  • Organizational skills
  • Frame adjustment
  • Adaptability and flexibility
  • Product and service recommendations
  • Progressive lens fitting
  • Communication
  • Goal setting
  • Professional ethics
  • Insurance processing
  • Verbal and written communication
  • Team building
  • Problem-solving abilities
  • Prescription Understanding
  • Appointment scheduling
  • Optical Lab Equipment
  • Hospitality and accommodation

Certification

  • Certificate for Peer Recovery Specialist class

Timeline

Optician

Colonial Eye Care
11.2021 - Current

Optician

Cal Oaks Vision Center
06.2020 - 05.2021

Optician -

Norfolk Technology

Associates Degree in Paralegal -

Keep Business College

GED -

Keystone Job Corps

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Grace MeyerOptician