Rachel James
Newark,CA
Summary
Skilled Optician with a proven track record of delivering excellent patient care and satisfaction. Experienced in fitting frames and lenses, as well as contact lens fitting. Adept in providing exceptional customer service and creating long-term relationships with patients.
Detail-oriented Shift manager. A hardworking, professional, and outgoing individual. Who has excellent customer service, problem solving skills, and the ability to prioritize work, multitask, and manage time efficiently.
Overview
7
7
years of professional experience
Work History
Optician
Bella Eye Care Optometry
Newark, CA
05.2022 - Current
- Manage patient flow, conduct pre-testing, and provide comprehensive vision insurance guidance.
- Patiently train adults and children in contact lens use and progressive lens adaptation.
- Handle patient inquires via email and phone, addressing concerns and scheduling appointments efficiently
- Maintain comprehensive patient records and manage inventory with precision
- Built strong relationships with customers.
- Utilized advanced technology to recommend lenses and frames
- Provided excellent customer service, including answering questions and offering advice.
- Participated in continuous training programs to stay updated on the latest optical trends and technologies.
Shift Manager
Firehouse Subs
Fremont, California
11.2017 - 04.2022
- Implemented quality assurance processes to ensure customer satisfaction.
- Developed and implemented strategies for team development and growth.
- Trained new hires on sales techniques and product knowledge to boost team performance
- Monitored customer service levels and identified areas for improvement.
- Resolved customer service issues in a timely and efficient manner.
- Managed a team of 5 employees, ensuring all tasks were completed accurately and on time.
- Oversaw equipment maintenance work; ensured that staff took preventative safety measures.
- Educated and trained staff to communicate effectively when talking and assisting customers.
Education
High School Diploma -
Newark Memorial High School
Newark, CA06.2018
Skills
- Problem Solving
- Strategic Planning
- Data Entry
- Creative Thinking
- Decision Making
- Team Building
- Quality Assurance
- Negotiation
- Sales Training
- Detail Oriented
Timeline
Optician
Bella Eye Care Optometry
05.2022 - Current
Shift Manager
Firehouse Subs
11.2017 - 04.2022
High School Diploma -
Newark Memorial High School