ISABELLA LUNA
SAN JOSE,CA
Summary
Optician with 6 years of experience in delivering exceptional customer engagement and ensuring quality assurance. Demonstrates strong attention to detail and effective problem-solving skills, optimizing workflow efficiency and enhancing client satisfaction. Committed to fostering a supportive environment and leveraging innovative techniques to improve service delivery and meet evolving industry standards.
Overview
6
6
years of professional experience
Work History
Optician
Silicon Valley Eyecare Optometry and Contact Lenses
02.2021 - Current
- Provide personalized eyewear solutions, enhancing customer satisfaction through attentive service and precise lens adjustments
- Streamlined optical processes, optimizing workflow efficiency and improving patient turnaround time with innovative techniques
- Ensure accurate lens fitting and prescription fulfillment, maintaining high standards of quality and attention to detail
- Passionately engage with clients, building lasting relationships and promoting eye health awareness through informative consultations
- Develop advanced techniques to refine optical services, ensuring cutting-edge solutions align with patient needs and industry trends
- Analyze patient feedback to identify service improvements, implementing data-driven changes that enhance overall patient experience
Optometric Technician/Receptionist
Silicon Valley Optometry
09.2018 - 02.2021
- Streamlined patient scheduling and assisted with eye exams, enhancing clinic efficiency and patient satisfaction through innovative solutions
- Coordinated with optometrists to ensure seamless patient care, fostering a collaborative environment that improved service delivery
- Maintained accurate patient records and managed inventory, ensuring precision and reliability in daily operations
- Drove administrative improvements that resulted in measurable enhancements in clinic workflow and patient processing times
- Streamlined billing processes, minimizing errors and improving revenue cycle efficiency through meticulous attention to detail
- Pre test patients in various diagnostic testing such as OCT, FUNDUS, Optomap, NCT, visual acuity, Pachymetry, Low vision testing and depth perception testing
Education
Mission College
Santa Clara, CASkills
- Customer Engagement
- Quality Assurance
- Time Management
- Problem Solving
- Critical Thinking
- Patient Relations
- Diagnostic Testing
- Scheduling
- Insurance Screening
Timeline
Optician
Silicon Valley Eyecare Optometry and Contact Lenses
02.2021 - Current
Optometric Technician/Receptionist
Silicon Valley Optometry
09.2018 - 02.2021
Mission College
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