Kris Graham
Summary
History of accurately and efficiently managing monetary transactions, security and customer relationship development. Knowledgeable about improving team sales and customer satisfaction.
Overview
17
17
years of professional experience
Work History
Optician
Family Eyecare Of Roswell
10.2022 - Current
- Improved customer satisfaction by providing personalized eyewear recommendations based on individual needs and preferences.
- Increased sales by effectively communicating the benefits of various lens coatings, materials, and frames to customers.
- Reduced wait times for eyewear adjustments and repairs by efficiently managing the in-store lab and equipment.
- Maintained a clean and organized store environment, ensuring optimal product display and easy access for customers.
Optician
Sam's Club
07.2017 - 10.2022
Optician
Walmart
07.2012 - 07.2017
Customer Service Manager
Walmart
07.2007 - 07.2012
- Enhanced customer satisfaction by streamlining support processes and implementing new strategies.
- Increased team productivity by providing ongoing training and support to customer service representatives.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Boosted customer retention rates through exceptional problem-solving skills and relationship-building efforts.
- Conducted regular performance evaluations for team members, identifying areas for improvement and creating targeted action plans.
Education
High School Diploma -
Winfield High School
Winfield, MO2003
Skills
- Display building
- Order Preparation
- Supply Management
- Customer Service
- Computer Skills
- Appointment Scheduling
- Filing
- Information Security
- Leadership and supervision
- Customer Engagement
- Telephone reception
- Task Delegation
Timeline
Optician
Family Eyecare Of Roswell
10.2022 - Current
Optician
Sam's Club
07.2017 - 10.2022
Optician
Walmart
07.2012 - 07.2017
Customer Service Manager
Walmart
07.2007 - 07.2012
High School Diploma -
Winfield High School
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