Jacob Forbes
SALTLAKECITY
Summary
Customer-focused Eyewear Specialist achieving commercial success through exceptional listening skills and long-term customer relationships. Resourceful Merchandise Manager delivering high productivity in inventory management, trend analysis, and strategic merchandising planning. Driven Operations Associate managing logistics responsibilities with strong prioritization and time management skills in fast-paced environments.
Overview
5
5
years of professional experience
Work History
Optician
Utah Eye Centers
Ogden
02.2026 - Current
- Processed and verified prescription orders to ensure accuracy and completeness for optimal patient care.
- Assisted patients with selecting appropriate eyewear and lenses.
- Collaborated with ophthalmologists to fulfill patient treatment plans effectively.
- Sold and recommended eyewear products, merchandise and services in retail and clinical settings in order to drive company revenue and meet customer needs.
- Investigated and resolved customer complaints while adjusting and repairing eyewear to enhance customer satisfaction.
- Provided exceptional customer service to enhance patient satisfaction and experience.
- Maintained an organized inventory of frames and contact lenses for easy access.
- Greeted patients warmly to establish a positive first impression upon arrival. upon arrival at office or store location.
Operations Associate
JCPenney
Layton
09.2024 - 02.2026
- Assisted in maintaining store presentation and visual merchandising standards.
- Collaborated with team members to optimize daily operations and workflows.
- Processed customer transactions accurately using point-of-sale systems.
- Supported training of new associates on store policies and procedures.
- Conducted regular stock checks to minimize discrepancies and losses.
- Shipped packages and received goods and materials under guidance of company's procedures.
- Maintained accurate records of inventory, orders, and shipments.
- Cross trained into jewelery, beauty, and cashiering departments.
Merchandise Supervisor
Lagoon Amusement Park
Farmington
04.2021 - 09.2024
- Implemented visual merchandising standards to attract customers and drive sales.
- Supervised merchandise displays to enhance customer engagement and visibility.
- Coordinated inventory management to ensure stock availability and organization.
- Trained staff on product knowledge and sales techniques to improve service quality.
- Trained, coached and managed team of sales and customer service professionals.
- Facilitated team meetings to discuss goals, challenges, and operational improvements.
- Assisted in developing promotional strategies for seasonal merchandise offerings.
- Upsold and down-sold products and services to meet specific customer needs.
- Maintained knowledge of current trends in the marketplace, including popular colors and styles.
- Revamped shelving, racks and bins to meet new planogram designs.
- Ensured compliance with safety and operational guidelines in merchandise areas.
- Provided training sessions for new employees on merchandise policies and procedures.
Education
Northridge High School
Layton, UtahSkills
- Prescription processing
- Optical measurements
- Progressive lenses expertise
- Lens fitting techniques
- Optical orders
- Optical product sales
- Retail sales
- Product recommendations
- Product upselling
- Transaction processing
- Inventory management
- Store display design
- Product display arrangement
- Computer skills
- Claims processing
- Customer engagement
- Attention to detail
- Problem solving
- Effective communication
- Team leadership
- Customer service
References
References available upon request.
Timeline
Optician
Utah Eye Centers
02.2026 - Current
Operations Associate
JCPenney
09.2024 - 02.2026
Merchandise Supervisor
Lagoon Amusement Park
04.2021 - 09.2024
Northridge High School