Diana Osuna
San Diego,CA
Summary
Manager with 6 years of experience in customer service and sales, known for enhancing client satisfaction through innovative strategies. Skilled in bilingual communication and inventory management, with a strong focus on problem-solving.
Overview
7
7
years of professional experience
Work History
Optician
Keddington & Karla Optometrists
05.2025 - Current
- Assisted patients in selecting appropriate eyewear based on prescriptions and personal preferences.
- Conducted comprehensive vision tests to ensure accurate lens fitting and prescription accuracy.
- Educated clients on proper eyewear care, maintenance, and usage for optimal visual health.
- Managed inventory levels of frames and lenses, ensuring product availability for patient needs.
- Helped check out patients by applying copays from exam and materials and efficiently added up total to take card or cash payments
- Reconciled cash drawer every morning and deposited money into safe
Store Manager
Trust California
11.2024 - 05.2025
- Lead store operations, optimize inventory management, and drive sales growth through strategic merchandising and team development.
- Foster positive team culture while managing daily operations, scheduling, and customer service excellence to enhance store performance.
- Place orders with different companies and representatives.
- Aid customers when it comes to refunds and exchanges.
- Implement new operational strategies to streamline processes, reduce costs, and improve customer satisfaction metrics.
Sales Associate
American Nostalgia/Urban Girl Accessories/Seaport Shoe Company
03.2022 - 11.2024
- Manage store operations and ensure accurate inventory tracking.
- Enhance customer experience by providing personalized service.
- Maintain store cleanliness and organize merchandise efficiently.
- Process shipments and verify accuracy of received items.
- Assist customers with orders and provide shipping information.
- Facilitated seamless shopping experiences through personalized customer assistance, order processing, and maintaining organized product displays to enhance store accessibility.
Sales Associate
Macy’s
03.2019 - 03.2020
- Organized sales floor, ensuring items were correctly placed, enhancing customer experience.
- Set and monitored sales goals, achieving consistent targets through collaborative strategies.
- Efficiently processed customer transactions, maintaining a high level of customer satisfaction.
- Resolved customer issues promptly, enhancing client trust and retention.
- Upsold premium brands, boosting revenue and customer engagement.
- Drove sales through personalized styling consultations and brand expertise in luxury menswear, maintaining client relationships and coordinating targeted promotional campaigns.
Education
High School Diploma - undefined
Garfield High School
San Diego, US01.2015
Skills
- Bilingual
- Spanish
- English
- Communication
- Customer Service
- Leadership
- Problem Solving
- Sales
- Inventory Management
- Event Planning
- Social Media
Languages
English
Highly Proficient
Spanish
Proficient
Timeline
Optician
Keddington & Karla Optometrists
05.2025 - Current
Store Manager
Trust California
11.2024 - 05.2025
Sales Associate
American Nostalgia/Urban Girl Accessories/Seaport Shoe Company
03.2022 - 11.2024
Sales Associate
Macy’s
03.2019 - 03.2020
High School Diploma - undefined
Garfield High School