Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

NICOLLE WILCHES

West Jordan,UT

Summary

Insightful optician, known for productivity and efficiency in task completion. Possesses strong skills in lens fitting, frame adjustment, and customer service, ensuring optimal vision care solutions for each client. Excel in communication, empathy, and adaptability, ensuring exceptional patient care and support.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Optician

Davis Vision Center
South Jordan, Utah
08.2024 - Current
  • Wrote up detailed work orders specifying parameters for lenses and frames.
  • Inspected finished eyeglasses to confirm the company’s quality-check process.
  • Processed insurance claims, verified coverage, and explained benefits to patients.
  • Sold and recommended eyewear products, merchandise, and services in retail and clinical settings to drive company revenue and meet customer needs.
  • Performed diagnostic evaluations, measured and documented vision, tested eye function, and prepared examination rooms.

Eye Care Advisor

Lenscrafters Luxottica
West Jordan, UT
05.2022 - 08.2024
  • Effectively communicated the benefits of various lens coatings, materials, and frames to customers.
  • Assisted in fitting eyeglasses and contact lenses, as well as providing instructions for use and care.
  • Demonstrated adaptability by cross-training in multiple departments within the retail environment, and as a receptionist, as needed.
  • Managed administrative duties, including phone reception, appointment scheduling, and payment processing.
  • Safeguarded patient privacy by diligently adhering to HIPAA regulations when handling sensitive information.

Education

High School Diploma -

West Jordan High School
West Jordan, UT
06.2022

Skills

  • Bilingual (Spanish, English)
  • Dependable and responsible
  • Team collaboration
  • Organizational skills
  • Administrative work
  • Multitasking capacity
  • Hospitality and accommodation
  • Quality assurance

Certification

Seal Of Biliteracy Certification, 06/2022

Timeline

Optician

Davis Vision Center
08.2024 - Current

Eye Care Advisor

Lenscrafters Luxottica
05.2022 - 08.2024

High School Diploma -

West Jordan High School

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