Andrea Esparza-Rodriguez
Ft. Pierce,FL
Summary
Highly motivated sales and service professional with experience in customer service, skilled in developing strong client relationships and delivering exceptional support. Committed to leveraging expertise to drive business growth while continuously seeking opportunities for professional development.
Overview
4
4
years of professional experience
Work History
Apprentice Optician
Taylor Creek Optical
Ft. Pierce, FL
07.2022 - 10.2024
- Maintained accurate patient records, including but not limited to prescriptions, customer demographics, and order information (glasses & contacts).
- Educated patients on vision insurance coverage and payment plans.
- Performed administrative tasks that include, but are not limited to, filing paperwork, scheduling appointments, and managing customer inquiries via telephone or email.
- Performed basic repairs on glasses, including but not limited to tightening screws, replacing nose pads, replacing temples, etc.
- Adjusted frames on patients' faces to ensure proper fit for the best optical clarity.
- Provided product knowledge to customers regarding frames, lens options, coatings, tints, etc.
- Took measurements specific to patients, including optical centers of eyes, pupillary distance, and segment height.
- Placed corrective lens, as well as contact lens, orders.
Receptionist /Retail Sales Associate
Americas Best Eyeglasses And Contacts
Port Saint Lucie, FL
09.2021 - 07.2022
- Greeted visitors and provided them with assistance.
- Ensured that all necessary forms were completed accurately and efficiently prior to submitting for any evaluation.
- Performed data entry tasks into various computer systems accurately and promptly.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Performed administrative tasks that include, but are not limited to, filing paperwork, scheduling appointments, and managing patient inquiries via telephone.
- Educated patients on vision insurance benefits and coverage.
- Provided product knowledge to patients regarding frames, lens options, coatings, tints, etc.
- Placed corrective lens, as well as contact lens, orders.
Retail Sales Associate
Cracker Barrel Old Country Store
Ft. Pierce, FL
10.2020 - 09.2021
- Greeted customers upon entering the store and provided assistance.
- Completed transactions in an efficient manner while providing excellent customer service.
- Performed cashier duties such as ringing up sales, processing payments, and issuing receipts.
- Assisted with unloading delivery trucks and stocking shelves with new merchandise.
- Tracked inventory levels throughout the day and restocked items as needed.
- Assisted with conducting merchandise stock counts and reported discrepancies to supervisor.
- Provided product information and answered customer questions.
- Arranged merchandise for display to highlight new styles, attract customers, and enhance sales.
- Monitored and maintained the cleanliness and organization of the sales floor and stock areas.
Education
High School Diploma -
Lincoln Park Academy
Ft. Pierce, FL05-2021
Some College (No Degree) - Environmental Science
Indian River State College
Ft. Pierce, FLSkills
- Bilingual (Spanish, English)
- Strong work ethic
- Professional customer service
- Effective Communication
- Ability to work well with others
- Transaction processing
- Data entry experience
- Apprentice Optician training (supervised)
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Accomplishments
- Volunteered at the "Smithsonian Marine Ecosystems Exhibit" (touch tank) at the St. Lucie County Aquarium for a few months starting in August 2019. Due to Covid-19 guidelines, the aquarium had closed the station until further notice.
- Started an "Environmental Protection Club" while in high school, and helped to organize multiple beach and nature clean up activities to help promote the need for a cleaner and safer environment for our natural wildlife and families.
References
References available upon request.
Timeline
Apprentice Optician
Taylor Creek Optical
07.2022 - 10.2024
Receptionist /Retail Sales Associate
Americas Best Eyeglasses And Contacts
09.2021 - 07.2022
Retail Sales Associate
Cracker Barrel Old Country Store
10.2020 - 09.2021
High School Diploma -
Lincoln Park Academy
Some College (No Degree) - Environmental Science
Indian River State College
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