Diana Leon Hernandez
Arkadelphia
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
9
9
years of professional experience
Work History
Apprentice Optician
Walmart
08.2023 - Current
- An apprentice, under state law, must be supervised by a licensed optician.
- Took measurements such as pupillary distance, ocular center and segment heights.
- Completed both warranty and non-warranty frame repairs for customers.
- Maintained full compliance with HIPAA standards by keeping patient information confidential and properly managed.
- Read and filled prescriptions for eyeglasses.
- Discussed optimal lens, coating, and frame recommendations with customers to meet individual needs.
Entertainment Team Associate
Walmart
08.2021 - 08.2023
- Assists customers with returns and exchanges
- Operated register to process payments and collect cash payment for order totals.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Ensures that everything is stocked and up to job description standards
- Duties include making certain demo products are working, zoned site, and keeping the photo lab clean of debris
- Ensures that customers receive 'customer first' service and guarantees everyone receives adequate information about the company and its products
- Makes sure inventory is up to date and ready for auditing.
Customer Service Associate
Walmart
07.2014 - 08.2021
- Assisted customers with returns, exchanges, money orders, and money transfers at a cash register.
- Collected and deposited money into accounts, dispersed funds from cash accounts to pay bills and invoices
- Created, maintained, and entered information into databases and completed forms in accordance with Walmart procedures
- Assisted customers to wedding, baby shower, and other registry lists
- Took on the role of a Team Lead manager when in need of personnel on the front end. The Team Lead role consists of monitoring and supervising front end employees
- Provided training and support to new associates to help provide high-quality customer service.
- Managing schedules and coordinating work assignments to employees is essential for the job
- Ensures that customers receive 'customer first' service and guarantees everyone receives satisfactory information about the company and its products.
Qualified Behavioral Health Provider
Ouachita Behavioral Health and Wellness
04.2019 - 11.2019
- Worked with the Mental Health Professional (MHP) to provide interventions, reinforce coping skills and positive behavior in the classroom by following a treatment plan
- Established a supportive client and caregiver relationship to achieve the goal of empowering clients to participate in and continue mental health treatment
- Engaged clients in structured activities with the focus of working on communication and following directives
- Taught clients' skills that could help them excel in their school and home settings.
- Met with patients to discuss medical histories and current complaints.
- Analyzed care plans Medicare and Medicaid guidelines.
Education
Bachelor of Science - Information Technology
Bellevue University
Bellevue, Nebraska07.2022
Bachelor of Arts - Psychology
Henderson State University
Arkadelphia, Arkansas12.2018
Skills
- Fluent in both ENGLISH and SPANISH
- Customer Service
- Good verbal, organizational, and social skills
- Health Care
- Judgment & Decision Making
- Back-up Management
- Cash Register
- Client Confidentiality
- Medicaid Billing
- Microsoft Office
- HIPAA Guidelines
- Basic Lensometry
- Eyeglass Prescriptions
- Eyewear Sales
Languages
Spanish
Native or Bilingual
Timeline
Apprentice Optician
Walmart
08.2023 - Current
Entertainment Team Associate
Walmart
08.2021 - 08.2023
Qualified Behavioral Health Provider
Ouachita Behavioral Health and Wellness
04.2019 - 11.2019
Customer Service Associate
Walmart
07.2014 - 08.2021
Bachelor of Science - Information Technology
Bellevue University
Bachelor of Arts - Psychology
Henderson State University