Diana Leon Hernandez
Arkadelphia
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
9
9
years of professional experience
Work History
Apprentice Optician
Walmart
Arkadelphia, AR
08.2023 - Current
- An apprentice, under state law, must be supervised by a licensed optician.
- Took measurements such as pupillary distance, ocular center and segment heights.
- Completed both warranty and non-warranty frame repairs for customers.
- Maintained full compliance with HIPAA standards by keeping patient information confidential and properly managed.
- Read and filled prescriptions for eyeglasses.
- Discussed optimal lens, coating, and frame recommendations with customers to meet individual needs.
Entertainment Team Associate
Walmart
Arkadelphia, AR
08.2021 - 08.2023
- Assists customers with returns and exchanges
- Operated register to process payments and collect cash payment for order totals.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Ensures that everything is stocked and up to job description standards
- Duties include making certain demo products are working, zoned site, and keeping the photo lab clean of debris
- Ensures that customers receive 'customer first' service and guarantees everyone receives adequate information about the company and its products
- Makes sure inventory is up to date and ready for auditing.
Customer Service Associate
Walmart
Arkadelphia, AR
07.2014 - 08.2021
- Assisted customers with returns, exchanges, money orders, and money transfers at a cash register.
- Collected and deposited money into accounts, dispersed funds from cash accounts to pay bills and invoices
- Created, maintained, and entered information into databases and completed forms in accordance with Walmart procedures
- Assisted customers to wedding, baby shower, and other registry lists
- Took on the role of a Team Lead manager when in need of personnel on the front end. The Team Lead role consists of monitoring and supervising front end employees
- Provided training and support to new associates to help provide high-quality customer service.
- Managing schedules and coordinating work assignments to employees is essential for the job
- Ensures that customers receive 'customer first' service and guarantees everyone receives satisfactory information about the company and its products.
Qualified Behavioral Health Provider
Ouachita Behavioral Health and Wellness
Arkadelphia, AR
04.2019 - 11.2019
- Worked with the Mental Health Professional (MHP) to provide interventions, reinforce coping skills and positive behavior in the classroom by following a treatment plan
- Established a supportive client and caregiver relationship to achieve the goal of empowering clients to participate in and continue mental health treatment
- Engaged clients in structured activities with the focus of working on communication and following directives
- Taught clients' skills that could help them excel in their school and home settings.
- Met with patients to discuss medical histories and current complaints.
- Analyzed care plans Medicare and Medicaid guidelines.
Education
Bachelor of Science - Information Technology
Bellevue University
Bellevue, Nebraska07.2022
Bachelor of Arts - Psychology
Henderson State University
Arkadelphia, Arkansas12.2018
Skills
- Fluent in both ENGLISH and SPANISH
- Customer Service
- Good verbal, organizational, and social skills
- Health Care
- Judgment & Decision Making
- Back-up Management
- Cash Register
- Client Confidentiality
- Medicaid Billing
- Microsoft Office
- HIPAA Guidelines
- Basic Lensometry
- Eyeglass Prescriptions
- Eyewear Sales
Languages
Spanish
Native or Bilingual
Timeline
Apprentice Optician
Walmart
08.2023 - Current
Entertainment Team Associate
Walmart
08.2021 - 08.2023
Qualified Behavioral Health Provider
Ouachita Behavioral Health and Wellness
04.2019 - 11.2019
Customer Service Associate
Walmart
07.2014 - 08.2021
Bachelor of Science - Information Technology
Bellevue University
Bachelor of Arts - Psychology
Henderson State University