Gloria M Escribano
Hartford,Connecticut
Summary
Adaptable Front Office Assistant dedicated to providing first-rate attention to guest needs. Versed in quickly and accurately answering questions, offering information and completing quick check-in or check-out services. Delivers dynamic service and fosters positive relationships with guests and coworkers. Focused on providing professional service and support to every office visitor. Diligent about scheduling appointments, managing packages and routing mail to recipients. Positive nature with excellent people skills.
Overview
9
9
years of professional experience
Work History
Apprentice Optician/Sales Clerk
National Vision Center
East Windsor , CT
06.2022 - Current
- Listened to patient desires and took into account facial features when recommending frame options.
- Pulled patient insurance information, placed corrective lenses orders and checked patients in and out of appointments.
- Maintained records of prescriptions, orders and payments. Checked finished lenses for conformance to order specifications, quality and customer needs.
- Used insurance rate standards to calculate premiums, refunds, commissions and adjustments.
Front Office Receptionist Clerk
Farmers Insurance Group
Newington, CT
04.2018 - 08.2020
- Maintained front office cleanliness and organized supplies to increase productivity.
- Greeted incoming patients and verified paperwork to manage smooth intake processes.
- Answered office phone and emails to schedule appointments, answer questions and document information.
- Handled payment processing and provided customers with receipts and proper bills and change. Conducted transactions, confirming patient information and processing according to standard protocol.
Cashier/Customer Service Assistant
Bjs Wholesales Club
Manchester, CT
05.2014 - 02.2018
- Answered product questions with up-to-date knowledge of sales and store promotions.
- Helped customers find specific products, answered questions and offered product advice.
- Collected payments and provided accurate change.
- Operated cash register or POS system to receive payment by cash, check and credit card.
Education
Some College (No Degree) - Medical Billing & Coding
Goodwin College
East Hartford, CT08.2004
GED -
Capitol Community College
Hartford, CT08.1992
Skills
- Multi-Line Telephone Skills
- Technologically Savvy
- Administrative Skills
- Business Operations Understanding
- Appointment Scheduling
- Fluent in Spanish and English
- Cash Transactions
- Multi-Line Phone Systems
- Dependable and Responsible
- Clerical Support
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Apprentice Optician/Sales Clerk
National Vision Center
06.2022 - Current
Front Office Receptionist Clerk
Farmers Insurance Group
04.2018 - 08.2020
Cashier/Customer Service Assistant
Bjs Wholesales Club
05.2014 - 02.2018
Some College (No Degree) - Medical Billing & Coding
Goodwin College
GED -
Capitol Community College
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