Khristine Hernandez
Whittier,CA
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
11
11
years of professional experience
Work History
Receptionist Clerk Emergency Room
Kaiser Permanente
Harbor City, CA
10.2008 - 12.2008
- Greeted visitors and provided them with information about the company's services
- Answered incoming calls, transferred calls to appropriate personnel, and took messages
- Scheduled appointments for clients with appropriate staff members
- Inputted customer information into a database system in an accurate manner
- Assisted customers with inquiries regarding products or services offered by the company
- Maintained filing systems and organized important documents for easy access
- Performed data entry tasks accurately and efficiently
- Handled cash payments from customers in accordance with company procedures
- Provided administrative support to other departments as needed
- Maintained a neat and orderly workstation at all times
- Ensured that all customer complaints were addressed in a timely fashion
- Provided assistance to co-workers when necessary while adhering to safety guidelines
- Followed up on customer requests in order to ensure satisfaction
- Pulled and organized requested documentation
- Served visitors by greeting, welcoming and directing to appropriate personnel
- Updated and recorded customer or client information to maintain accounts
- Processed payments and updated accounts to reflect balance changes
- Reported suspicious individuals to supervisor
- Greeted customers, answered general questions and directed to appropriate locations
- Greeted visitors entering establishment to determine nature and purpose of visit
- Protected clients' rights by maintaining confidentiality of personal and financial information
- Maintained client accounts by obtaining, recording and updating personal and financial information.
Receptionist Ii Internal
Kaiser Permanente
Bellflower, CA
08.1997 - 10.2008
- I workerd in the sub specialties department
- Mainly the oncology dept
- I also worked and scheduled GI procedures while at the front desk of the GI department as well as cardiology adenosine/nuclear medicine scans
- I scheduled pulmonary procedures as well as neurology procedures
- I reviewed and scheduled consultation appointments for Rheumatology, oncology, hematology, cardiology, nephrology, pulmonary and neurology depts
- Greeted visitors and provided them with assistance
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel
- Scheduled appointments for clients, customers, and other visitors
- Maintained a neat reception area by organizing materials and tidying up furniture
- Verified visitors' identification cards before allowing access to the building
- Performed data entry tasks into various computer systems accurately and promptly
- Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies
- Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary
- Responded to inquiries from internal staff members regarding office operations issues such as mail delivery or office equipment maintenance
- Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures
- Coordinated with vendors for repairs and maintenance of office equipment such as printers or computers
- Assisted with special projects assigned by management when required
- Ensured that all necessary forms were completed accurately prior to submitting them for processing
- Maintained an organized filing system of confidential client information in accordance with company policy
- Provided excellent customer service at all times while interacting with both internal and external customers
- Scheduled and confirmed appointments
- Answered and directed incoming calls using multi-line telephone system
- Served visitors by greeting, welcoming and directing to appropriate personnel
- Updated and recorded customer or client information to maintain accounts
- Processed payments and updated accounts to reflect balance changes
- Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules
- Sorted incoming mail and directed to correct personnel each day
- Oversaw office inventory by restocking supplies and submitting purchase orders
- Prepared correspondence, reports and other documents in final formats with correct punctuation, capitalization, grammar and spelling
- Reported suspicious individuals to supervisor
- Greeted customers, answered general questions and directed to appropriate locations
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries
- Greeted visitors entering establishment to determine nature and purpose of visit
- Monitored reception area to provide consistently safe, hazard-free environment for customers
- Protected clients' rights by maintaining confidentiality of personal and financial information
- Maintained business office inventory and equipment by checking stock for needed supplies
- Operated telephone switchboard to answer, screen and forward calls to appropriate personnel
- Supplied callers with office address and directions, employee email addresses and phone extensions.
Education
High School Diploma -
El Rancho High School
06.1987
Whittier Adult School
Medical Insurance Billing
Some College
Skills
- File Management
- Scheduling
- Technical Support
- Administrative Support
- Data Entry
- Clerical Support
- Document Management
- Verbal and Written Communication
- Greeting and Seating Clients
- Multi-Line Telephone Systems
- Service-Oriented Mindset
- Office Administration
- Professional Demeanor
- Professional and Polished Presentation
- Mail Handling
- Mail Distribution
- Positive and Professional
- Multi-Line Telephone Skills
- Meeting Preparation
- Multitasking and Prioritization
- Supply Management
- Information Protection
- Meticulous and Organized
- Time Management
Timeline
Receptionist Clerk Emergency Room
Kaiser Permanente
10.2008 - 12.2008
Receptionist Ii Internal
Kaiser Permanente
08.1997 - 10.2008
High School Diploma -
El Rancho High School
Whittier Adult School
Medical Insurance Billing
Some College
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