Ariel Trawick
Miami,FL
Summary
Dedicated and efficient professional with skills for providing stellar customer service to guests. Demonstrated proficiency in anticipating and exceeding guests' needs by providing fast and friendly service. Highly knowledgeable in local history to enhance guests' visits to attractions and restaurants and create memorable experiences.
Overview
3
3
years of professional experience
Work History
Floor Lead
Lush Cosmetics
Miami, FL
04.2023 - Current
- Operated computer, POS system, and merchandise scanners to accomplish work.
- Supervised approximately nine staff members during peak hours to meet customer demand while maintaining quality standards.
- Trained new employees on company policies and procedures, as well as safety protocols.
- Utilized problem-solving skills to quickly address unexpected issues that may arise.
- Provided leadership and guidance to team members, ensuring excellent customer service.
Assistant Manager
Blooming Gardens
Miami, FL
10.2021 - 10.2022
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Evaluated employee daily performance and conveyed constructive feedback to improve skills.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Night Auditor/Front Desk Agent
Ritz-Carlton Coconut Grove
Miami, FL
04.2021 - 08.2021
- Completed all tasks in compliance with company policies and procedures
- Answered approximately 30 incoming calls daily on multi-line phone systems and transferred callers to the appropriate department or staff member
- Greeted guests at the front desk and engaged in pleasant conversations while managing the check-in process, incoming calls, and in-room dining requests.
- Employed creative approaches to resolve complex customer relations issues.
- Gained extensive knowledge of area attractions such as restaurants, and theaters to share with guests.
Education
Bachelor of Arts - English
Florida International University
Miami, FL12.2024
Associate of Science - Physics
Miami Dade College
Miami, FL12.2020
Skills
- Customer Relations
- Conflict Resolution
- Attention to Detail
- Strong Work Ethic
- Employee Training
- Goal-Driven
Timeline
Floor Lead
Lush Cosmetics
04.2023 - Current
Assistant Manager
Blooming Gardens
10.2021 - 10.2022
Night Auditor/Front Desk Agent
Ritz-Carlton Coconut Grove
04.2021 - 08.2021
Bachelor of Arts - English
Florida International University
Associate of Science - Physics
Miami Dade College