Ariel Webber
Humble,Tx
Summary
To obtain a challenging position within an organization which will utilize my experience and me the opportunity for career growth. To demonstrated organization, customer service, communication, being flexible and versatile – able to maintain a sense of humor under pressure. Poised and competent with demonstrated ability to easily transcend cultural differences. Thrive in deadline-driven environments. Excellent team-building skills.
Overview
17
17
years of professional experience
Work History
RECEPTIONIST/ STYLIST
Klassy Hair Designs
04.2013 - Current
- Managing client appointments
- Keep up with the demand of clients
- Managing salon personnel
- Cutting, styling, coloring, washing and perming hair
- Welcoming and greeting customers who come to the store
- Setting targets for the beauty therapists
- Selling beauty products
- Resolving guest complaints or issues
- Managing and forecasting retail stock levels
- Ensuring high standards of hygiene, cleanliness within the salon
- Identifying staff training requirements
- Analyzing weekly and monthly sales.
CLRU
Progressive casualties
09.2021 - 02.2023
- Sets up new claims via inbound calls while conveying proper follow up expectations with limited assistance
- Creates an easy, caring, and confident claims experience while delivering tough messages and on occasion diffusing highly emotional and/or stressful situations for our customers
- Provides customer service by gathering information on existing claims and directing customer to the appropriate party
- Applies changing procedures and processes
- Able to work assigned schedule subject to Progressive's flexible schedule policies and practices
- Set up mitigation process on applicable claims.
ANSWERING SERVICE AGENT
ECHO COMMUNICATIONS
02.2012 - 03.2013
- Taking messages
- Data entry 45wpm
- Answering incoming calls
- Multiple lines
- Relaying messages via SMS, Alpha page, Email, & Fax
- Patching calls to person on call.
TEAM LEADER
SUBWAY
01.2009 - 02.2012
- Handling cash on a daily basis
- Author professional correspondence to customers and vendors
- Responsible for receiving and keeping track of materials delivered and educating employee on proper lifting techniques to avoid injury
- To maintain quantity and quality, assembled and served food for customers, as well as performed a variety of duties in kitchen or other food service areas as assigned.
CLERICIAL
MANPOWER STAFFING AGENCY
05.2008 - 03.2009
- Oversee front-office operations and provide impeccable customer service: Data entry, answering 10-line telephone, faxing, copying, preparation of boardroom for pending meetings
- Data entry using Excel, faxing, copying and dispatched employees in reference to job-related issues and informed them of assigned tasks
- Warehouse assembly line
- Prepared and maintain reports.
DATA ENTRY CLERK
THE KROGER COMPANY
01.2007 - 11.2008
- Record-keeping, Data entry filing, faxing, copying, answering phones and schedule meetings
- Track member information for data collection purposes, utilized multiple computer systems to complete assigned tasks.
Education
Cosmetology License - Beauty
Paul Mitchell
Katy, TX09.2017
High School Diploma -
WESTFIELD SR. HIGH SCHOOL
01.2007
Skills
- Data Entry
- Report Preparation
- Written Correspondence
- Ability to handle stress, work independently and multi-task in a high-volume call center environment
- General Office Skills
- Computer Savvy
- Strong written and verbal communication
- Customer Service
- Ability to manage time effectively
- Scheduling
- Strong interpersonal and listening skills
- Claim set up
- Ability to utilize available information to influence others
- Shipping & Receiving
- Front-Office Operations
- Competent in basic software applications with exceptional system and internet navigational skills
- Professional Presentations
- Ability to quickly and accurately enter data/information while also providing outstanding customer service
- Warehouse Assembly
Timeline
CLRU
Progressive casualties
09.2021 - 02.2023
RECEPTIONIST/ STYLIST
Klassy Hair Designs
04.2013 - Current
ANSWERING SERVICE AGENT
ECHO COMMUNICATIONS
02.2012 - 03.2013
TEAM LEADER
SUBWAY
01.2009 - 02.2012
CLERICIAL
MANPOWER STAFFING AGENCY
05.2008 - 03.2009
DATA ENTRY CLERK
THE KROGER COMPANY
01.2007 - 11.2008
Cosmetology License - Beauty
Paul Mitchell
High School Diploma -
WESTFIELD SR. HIGH SCHOOL