Ariel Wilson
Houston
Summary
Friendly and efficient employee devoted to maximizing customer satisfaction with exceptional service and support. Skilled in moving at a fast pace while addressing diverse issues. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Center Point Energy
03.2022 - 12.2024
- Documented customer correspondence in CRM to track requests, problems and solutions
- Assisted customers with making payments or establishing payment plans to bring accounts current
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions
- Asked probing questions to determine service needs and accurately input information into electronic systems
- Consulted with customers to resolve service and billing issues
Customer Service Representative
Asurion Insurance Services
01.2020 - 02.2022
- Set up and activated customer accounts
- Assessed customer account information to determine current issues and determine potential solutions
- Educated customers on special pricing opportunities and company offerings
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor
- Answered50+ inbound calls per day and directed to individuals or departments
- Documented conversations with customers to track requests, problems and solutions
- Filed insurance claims on phones for customers in a timely manner
Education
Foster License - Child Development
Long Beach City College
Long Beach, CA04.2018
High School Diploma - undefined
Lakewood High School
Lakewood, CA06.2017
Skills
- Credit card payment processing
- Adaptive team player
- Problem-solving abilities
- Client retention
- Troubleshooting
- High-energy attitude
- Tracking protocols
- Shipping and receiving proficiency
- Analytical problem-solving
Timeline
Customer Service Representative
Center Point Energy
03.2022 - 12.2024
Customer Service Representative
Asurion Insurance Services
01.2020 - 02.2022
Foster License - Child Development
Long Beach City College
High School Diploma - undefined
Lakewood High School
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