Ariela Szwarc
North Haledon
Summary
Friendly and personable customer service professional with 8+ years of experience creating exceptional client experiences across retail, hospitality, and wellness settings. Skilled in front desk operations, appointment scheduling, administrative support, and relationship building while ensuring every guest feels welcomed and cared for. Known for strong communication, organization, and a positive, team-oriented attitude, with experience supporting social media and marketing initiatives.
Overview
8
8
years of professional experience
Work History
Crew Member
Trader Joe's
Wayne, NJ / Nashville, TN
07.2020 - 03.2026
- Built lasting relationships with guests through friendly, personalized service and thoughtful recommendations.
- Resolved customer questions and concerns with professionalism while creating a positive shopping experience.
- Collaborated with team members in a fast-paced environment to ensure efficient daily operations and excellent customer service.
- Mentored new team members and supported onboarding to promote a welcoming and collaborative workplace.
Communications Specialist
That's Not Love
Remote
01.2025 - 12.2025
- Developed digital marketing content and social media campaigns that generated 414 new followers, 44,000 views, and over 2,400 interactions during a month-long awareness campaign.
- Designed educational print and digital resources used by nonprofit organizations to support community outreach.
- Coordinated professional email communication and nonprofit partnerships while managing multiple projects and deadlines.
- Maintained consistent brand messaging across digital platforms through strong written communication and attention to detail.
Educator
Lululemon
Paramus, NJ
04.2019 - 03.2020
- Built meaningful guest relationships through personalized recommendations and one-on-one service.
- Educated guests on products to help identify solutions that best fit their individual needs and lifestyle.
- Delivered a premium, hospitality-focused shopping experience while supporting store sales goals and team success.
Front Desk Receptionist
SOAR Health and Performance
Hawthorne, NJ
10.2017 - 01.2020
- Managed appointment scheduling, client check-in/check-out, and daily front desk operations in a busy healthcare setting.
- Served as the primary point of contact for phone calls, emails, and client inquiries while creating a welcoming and professional experience.
- Maintained accurate client records and administrative documentation with strong attention to detail and confidentiality.
- Supported providers and office operations to ensure efficient daily workflow and exceptional client service.
Team Member/Shift Manager
Playa Bowls
Franklin Lakes, NJ
04.2018 - 05.2019
- Promoted to Shift Manager based on strong leadership, customer service, and reliability.
- Oversaw daily shift operations, cash handling, opening and closing procedures, and team support.
- Delivered efficient and friendly customer service while maintaining quality standards during high-volume shifts.
Education
Bachelor of Arts - Communications
Montclair State University
Montclair, NJ05-2022
Skills
Client Relations
Guest Experience
Front Desk Operations
Appointment Scheduling
Sales Support
Administrative Support
Professional Communication
Social Media
Microsoft Office
Google Workspace
Timeline
Communications Specialist
That's Not Love
01.2025 - 12.2025
Crew Member
Trader Joe's
07.2020 - 03.2026
Educator
Lululemon
04.2019 - 03.2020
Team Member/Shift Manager
Playa Bowls
04.2018 - 05.2019
Front Desk Receptionist
SOAR Health and Performance
10.2017 - 01.2020
Bachelor of Arts - Communications
Montclair State University