BILLY M. DUROSIER
Pompano Beach
Summary
Organized and dependable candidate with a proven track record of effectively managing multiple priorities while maintaining a positive attitude. Demonstrated success in meeting team goals and a willingness to take on additional responsibilities. Proactive problem-solver who thrives in fast-paced environments and consistently delivers high-quality results.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Crew Member
Mcdonald's
07.2024 - Current
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Kept food preparation area, equipment, and utensils clean and sanitary.
Team Member
Crumbl Cookies
04.2024 - 07.2024
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong cooperative relationships with coworkers and managers.
- Maintained productive, efficient approach to all tasks.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Operated register to process payments and collect cash payment for order totals.
Crew Member
PLANET FITNESS
04.2023 - 11.2023
- Delivered outstanding customer service to members and guests.
- Handle all front desk related activities including:
- Answer phones in a friendly manner and assist callers with a variety of questions
- Check members into the system
- New member sign-up
- Take prospective members on tours
- Facilitate needed updates to member's accounts
- Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed
- Assist in maintaining the neatness and cleanliness of the club
Crew Member
PLANET FITNESS
12.2022 - 04.2023
- Ensured a positive experience for all visitors by maintaining high service standards.
Education
High School Diploma -
SunEd High School
Margate, FL06.2024
Skills
- Team Management
- Effective Listening
- Analytical Problem Solving
- Client Relations
- Microsoft Office Proficiency
- Presentation Software
- Proficient in Word
- Customer service
- Teamwork and collaboration
- Multitasking and organization
- Time management
- Problem-solving
- Clear communication
- Cash handling
- Cleaning
- Attention to detail
- Customer engagement
- Taking orders
- Cleaning and sanitizing
- Self-discipline
- Flexible schedule
- Safe food handling
- Interactive communication skills
- Integrity and honesty
Websites
Certification
Food Handler Certification
Timeline
Crew Member
Mcdonald's
07.2024 - Current
Team Member
Crumbl Cookies
04.2024 - 07.2024
Crew Member
PLANET FITNESS
04.2023 - 11.2023
Crew Member
PLANET FITNESS
12.2022 - 04.2023
High School Diploma -
SunEd High School
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