Ariela Yusupova
Glenview,IL
Summary
Goal-oriented professional successfully assists companies by developing and implementing updates to operational standards, team organization and employee engagement strategies. Proactive and personable leader with top-notch skills in streamlining information, prioritizing tasks and approaching issues with analytical mindset. Bringing years of experience and demonstrated track record of success.
Overview
8
8
years of professional experience
3
3
years of post-secondary education
Work History
Customer Operations & Data Analyst
Mizkan
Remote
04.2024 - Current
- Developed reports using analytical tools to present insights to management teams.
- Evaluated data quality and integrity to ensure reliable reporting outcomes.
- Analyzed data trends to support decision-making processes for product development.
- Collaborated with cross-functional teams to streamline data collection procedures.
- Translated raw data into meaningful information using statistical techniques.
- Handled order processing and ensured accurate transactions for customers.
- Provided product information and recommendations to enhance customer satisfaction.
Drop Ship Specialist
CDW
Remote
05.2022 - 04.2024
- Maintained a strong knowledge of CDW product lines as well as the drop ship process
- Reviewed and analyzed purchase orders for assigned product lines to ensure accuracy and compliance.
- Negotiated pricing with vendors to secure optimal pricing and terms for product lines.
- Qualified or rejected all purchase orders with detailed directions
- Worked with vendor partners as well as sales to make necessary changes to purchase orders to fulfill timely requests to our customers
- Reviewed and qualified or rejected purchase orders based on established criteria.
- Evaluated user requests and functional requirements for AS400 applications with technical and management personnel
- Wrote technical specifications to enhance interdepartmental collaboration and reduce latency.
Data Entry Analyst
Aston Carter
Remote
10.2021 - 05.2022
- Maintained effective relationships with clients while establishing excellent customer service.
- Analyzed and input account/assets information to ensure compliance with policies and alignment with third party information providers using Oracle Application, Sharepoint, Salesforce Cloud, and other software.
- Typed in data provided directly from clients, word processing tools, and spreadsheets (MS Office Word, Excel, Google Docs, etc.).
- Entered source data accurately into the database and audited data input regularly.
Office Manager
Smile Obsession
Glenview, IL
03.2018 - 10.2021
- Developed efficient administrative team through ongoing coaching, motivation, and career advancement opportunities
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel
- Improved office operations by automating client correspondence, record tracking, and data communications
- Streamlined office operations by automating client correspondence, record tracking, and data communications
- Performed billing, collection, and reporting functions for the office
- Processed bi-weekly payroll for 4 employees, ensuring timely and accurate disbursements.
Education
Bachelor of Science - Health Administration
New York City College of Technology of The City University of New York
Brooklyn, NY 12.2016 - 12.2019
Skills
- Data Analysis
- Business Intelligence
- Data Visualization
- SQL
- Database Administration
- Excel
- Oracle
- Claims reporting
- Data Entry
- Code optimization
- Customer Relationship Management
- Microsoft Word
- Billing administration
- Order processing
- Process improvement
- Payroll administration
Timeline
Customer Operations & Data Analyst
Mizkan
04.2024 - Current
Drop Ship Specialist
CDW
05.2022 - 04.2024
Data Entry Analyst
Aston Carter
10.2021 - 05.2022
Office Manager
Smile Obsession
03.2018 - 10.2021
Bachelor of Science - Health Administration
New York City College of Technology of The City University of New York
12.2016 - 12.2019