Ariel J. Gossett
Greenbrier,TN
Summary
Experienced with providing outstanding service at front desk in hotel setting. Utilizes effective communication and problem-solving skills to enhance guest satisfaction and streamline check-in/check-out processes. Knowledge of hotel management software and reception protocols ensures seamless daily operations.
Professional hospitality expert with proven ability to enhance guest experience and streamline front desk operations. Adept at team collaboration, ensuring seamless communication and adaptability to changing needs. Skilled in customer service, conflict resolution, and multitasking in fast-paced environments. Reliable and results-focused, consistently delivering high standards and positive outcomes.
Overview
4
4
years of professional experience
Work History
Sales Associate
Kay Jewlers
06.2017 - 08.2017
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Increased customer loyalty with personalized shopping experiences and attentive service.
- Developed comprehensive product knowledge, enabling effective upselling and cross-selling.
- Managed efficient cash register operations.
- Listened to customer needs and desires to identify and recommend optimal products.
- Performed cash, card, and check transactions to complete customer purchases.
Front Desk Receptionist
Baymont by Wyndham Goodlettsville/Nashville
06.2016 - 11.2016
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Collected room deposits, fees, and payments.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Enhanced guest experience by maintaining welcoming and organized reception area.
- Streamlined check-in processes, reducing wait times for guests.
- Organized and maintained files and records to ensure up-to-date documentation.
- Increased customer satisfaction by promptly addressing and resolving inquiries and concerns.
- Resolved customer problems and complaints.
- Operated multi-line telephone system to answer and direct high volume of calls.
Front Desk Receptionist
Best Western Fairwinds Inn
06.2015 - 06.2016
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Completed all tasks in compliance with company policies and procedures.
- Increased guest retention by maintaining a welcoming and organized reception area.
- Streamlined check-in processes, reducing wait times for guests.
- Organized and maintained files and records to ensure up-to-date documentation.
- Resolved customer problems and complaints.
- Operated multi-line telephone system to answer and direct high volume of calls.
Housekeeper
Days Inn by Wyndham Joelton/Nashville
07.2014 - 09.2014
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
- Coordinated with the front desk to prioritize room assignments based on guest arrivals and departures.
- Facilitated smoother check-in process by ensuring rooms were cleaned and ready well ahead of guest arrivals.
- Changed bed linens and collected soiled linens for cleaning.
Housekeeper
Heads Up Salon
05.2014 - 07.2014
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Streamlined laundry processes, resulting in faster turnaround times for guest linens and towels.
- Restocked towels and amenities in bathrooms & wash bowl area.
- Sorted, laundered and put away various laundry items.
Catering Culnarian
Chefs Market Catering & Restaurant
03.2014 - 05.2014
- Worked effectively in fast-paced environments.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Store Clerk
Zippy Mart
01.2014 - 03.2014
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Processed credit, debit and cash transactions correctly to obtain full payment of customer purchases.
- Handled cash register operations accurately, processing transactions quickly while ensuring security measures were followed.
- Operated POS systems to accurately process customer purchases.
Education
High School Equilvancy Diploma - High School
Workforce Essentials
Springfield, TN07.2015
Skills
- Customer service
- Problem-solving skills
- Excellent people skills
- Exceptional customer service
- Guest relations
- Payment processing
- Excellent communication skills
- Positive and professional
- Hospitality and accommodation
Timeline
Sales Associate
Kay Jewlers
06.2017 - 08.2017
Front Desk Receptionist
Baymont by Wyndham Goodlettsville/Nashville
06.2016 - 11.2016
Front Desk Receptionist
Best Western Fairwinds Inn
06.2015 - 06.2016
Housekeeper
Days Inn by Wyndham Joelton/Nashville
07.2014 - 09.2014
Housekeeper
Heads Up Salon
05.2014 - 07.2014
Catering Culnarian
Chefs Market Catering & Restaurant
03.2014 - 05.2014
Store Clerk
Zippy Mart
01.2014 - 03.2014
High School Equilvancy Diploma - High School
Workforce Essentials
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