Ariella Allen
Harker Heights
Summary
Dynamic hospitality professional with a proven track record of delivering outstanding customer service in fast-paced environments. Expertise in multitasking and meticulous attention to detail ensures a seamless dining experience for guests. Known for driving revenue growth and cultivating enduring client relationships through strong interpersonal skills. Skilled in leading sales training workshops and guiding teams to exceed company objectives, contributing to overall success and efficiency.
Overview
8
8
years of professional experience
Work History
Server
Fox and Pearl
Kansas City, MO
10.2025 - 05.2026
- Delivered exceptional customer service, fostering positive guest experiences and ensuring satisfaction.
- Managed multiple tables efficiently, demonstrating strong organizational skills during peak service hours.
- Trained new staff on menu offerings, service protocols, and operational procedures to enhance team performance.
- Collaborated with kitchen staff to ensure timely food delivery and maintain quality standards under pressure.
Server
The Chastain
Atlanta, GA
01.2024 - 01.2025
- Collaborated with management to uphold sustainability practices. Created memorable experiences and showed outstanding care for guests. Kept updated knowledge on menu changes and shared awareness among team members. Worked with POS system to place orders and manage monetary payments.
- Developed strong rapport with regular guests, contributing to repeat business and loyalty through personalized service.
- Implemented process improvements that enhanced workflow efficiency and reduced order errors during busy shifts.
- Analyzed customer feedback to identify areas for improvement, driving initiatives that elevated dining experience quality.
Service Captain/Bartender
Superica
Atlanta, GA
01.2020 - 01.2024
- Achieved streamlined delivery processes through effective order preparation and precise inventory management. Facilitated successful shift transitions by promoting staff readiness and situational awareness. Revamped beverage recipes, significantly boosting guest satisfaction and enriching team knowledge.
- Supervised service staff to ensure exceptional guest experiences and operational efficiency.
- Led training sessions focused on upselling techniques, boosting average ticket sales per table.
- Conducted routine inspections of all service stations, ensuring adherence to safety regulations and hygiene standards.
Sales Associate
Westside Market
Atlanta, GA
01.2020 - 01.2022
- Built personal relationships with clients and interior design personnel. Handled prospective customer correspondence, including calls and emails. Verified customer personal information. Helped increase sales to meet quarterly goals.
Bartender
Hillstone Restaurant Group
Atlanta, GA
01.2018 - 01.2020
- Kept updated knowledge of menu and promotions, recommending specific items according to personal preferences and food allergies. Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaint. Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
Education
Associate of Arts -
Guildford Technical Community College
01.2015
Skills
- Active Listening
- Conflict Solving
- Time Management
- Exceptional customer service
- Hospitality service expertise
- Sales expertise
- Tableside etiquette
- Strong work ethic
Timeline
Server
Fox and Pearl
10.2025 - 05.2026
Server
The Chastain
01.2024 - 01.2025
Service Captain/Bartender
Superica
01.2020 - 01.2024
Sales Associate
Westside Market
01.2020 - 01.2022
Bartender
Hillstone Restaurant Group
01.2018 - 01.2020
Associate of Arts -
Guildford Technical Community College